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Wait a minute. Steve Jobs takes time out of his day to write emails to customers? If this is true, this makes me really happy.

No. Steve does nothing of the sort.
But his assistant does. ;)

My wife worked for a large company whose CEO had the same setup: his_name@thecompany.com which was monitored by an assistant. That assistant would reply to emails under the CEO's name.
It's amazing what a "I hear you and agree and know we're working to make it right" from the head of a company can do their customer base.
In most cases, people just want to think they're voice/opinion was heard by the head honcho. They're not necessarily always looking for a hand out.
This technique is a well know, well used and can be an effective PR tool.
 
Not sure about the wireless part but this software may be helpful for your needs:

http://www.spanningsync.com/

Yeah, I've seen that and it's ok, but why should the sync happen in two stages? I would have to sync the iPhone with the computer, then run spanning sync, and then sync the iPhone with the computer again.

Also, that prevents me from getting any updates while away from my computer. If I'm subscribed to somebody's calendar feed, and an event changes, I won't get the change until the next time I sync the phone with my computer.

That's not a very elegant solution. I can get email wirelessly, so why not calendar updates?
 
Apple does not talk about future products/services. Asking what you can expect to see in the future will never get you anywhere ;)

Gee, seems to me the event that started this thread would poke a hole in your claim.
 
Could you descirbe the "full resolution photos" problem?

I don't yet have a "touch" but want it MOSTLY for viewing photos. I'm concerned about your comment as I wasn't aware that full resolution photos can't be imported. Could you please describe what you mean by this problem?
 
Could you descirbe the "full resolution photos" problem?

I don't yet have a "touch" but want it MOSTLY for viewing photos. I'm concerned about your comment as I wasn't aware that full resolution photos can't be imported. Could you please describe what you mean by this problem?

When you add photos to your touch by checking which albums you want to include in itunes it resizes all the photos before putting them on your ipod. They are resized to the ipod's screen res 480x320, therefore if you pinch zoom in you aren't zooming in at high quality, just a 480x320 image blown up and interpolated. There is no way to change this right now. While the touch is very good at blowing images up past 100% it still doesn't substitute for having higher res photos on the touch.
 
I don't know if this was directly from Steve or not, but it's not uncommon for CEOs to check public email from time to time, especially those that run business that deal directly with customers.

For example, a couple of years ago, I had a problem with an order I'd placed on Overstock.com that arrived damaged. I spoke with a couple of customer service people there and no one was able to help. A few days later, on a whim, I searched for the CEO's email and sent him a note explaining what happened. I'd heard he's a pretty passionate guy (he's waged small wars against Amazon and eBay in the past).

A couple of days later, he sent an email addressed to one of the customer service people I'd mentioned I dealt with in the email, and CC'd me on it. It was clearly from him and not an assistant, as it was super informal and lacked any PR-polish. He basically told the CS rep to make things right, which they did. I was very impressed and it went a long way to keep me as a customer when otherwise I probably wouldn't have considered shopping there in the future.

Just an example...
 
No. Steve does nothing of the sort.
But his assistant does. ;)

My wife worked for a large company whose CEO had the same setup: his_name@thecompany.com which was monitored by an assistant. That assistant would reply to emails under the CEO's name.
It's amazing what a "I hear you and agree and know we're working to make it right" from the head of a company can do their customer base.
In most cases, people just want to think they're voice/opinion was heard by the head honcho. They're not necessarily always looking for a hand out.
This technique is a well know, well used and can be an effective PR tool.

I was looking for version control software for my project team one time and I was researching Bitkeeper. I got a saleman on the phone and started asking him technical questions. He said he'd have one of the engineers call me back.

Later that day, I got a call.

"Hello, this is Larry McVoy", said the caller.

I was momentarily stunned. Larry McVoy is the CEO of Bitmover, and also coded most of the product himself. I knew this because I had researched them, and because he is a moderately famous internet personality.

I went ahead and asked him my questions and he answered them all. I can't believe that they don't have a team of engineers - this is no one-man company - but either I got a call from the CEO or I got a call from a man claiming he was the CEO.
 
bug?, lmao, I would be retard to believe its a bug. something not working when it supposed to work, thats a bug. Intensional crippling is fine, just don't pretend to be innocent.

inability to put games in to a "OS" SJ himself proudly taunted as a "OSX", is that another ignorant excuse from SJ? or is he admitting his software developing team are just purely BAD?

You don't understand: SJ is saying that the existing iPod games can't be run on the new iPods because they do run OS X, and the old iPods didn't - leaving unexplained that he means that the games would at the very least have to be recompiled (and since the whole user interface framework is different, more likely have to be rewritten from scratch) if they were going to run on the new iPods.

That doesn't mean there will never be games for the new iPod touch - only that the games written for the old iPod will never work on the new iPod touch.
 
I once emailed the steve@apple.com email address when my Macbook Pro status getting applecare suddenly wasent going anywhere and just delayed for like 2 weeks. Within 12 hours of emailing that address, a woman from Apple called me ("in response to my email to Mr Jobs") and completely helped me through the issue and i had my computer back 2 days later.
 
Leopard... ???

It seems like there would be no technological reason to need Leopard for an iCal sync with the touch. The iPhone does it just fine in Tiger. I can't see it being a "bug" either. It was a clear omission. It was originally on the spec page (whether that was left over from an iPhone page that was copied and pasted we will never know) but it was removed. Code was re-written to take it out. I think that's pretty impossible to argue otherwise.

Whether Apple uses this "added functionality" as a reason to upgrade to Leopard remains to be seen. But I can't see this being the case at all. Having an iPod's features based on the operating system installed? That would be balls-y even for Apple to do. It would be a Marketing, Support, Customer Relations nightmare. "You mean I have to buy a $130 OS to add calendar events to my touch that I paid $400 for???" I can't see this being the case.
 
It seems like there would be no technological reason to need Leopard for an iCal sync with the touch. The iPhone does it just fine in Tiger. I can't see it being a "bug" either. It was a clear omission. It was originally on the spec page (whether that was left over from an iPhone page that was copied and pasted we will never know) but it was removed. Code was re-written to take it out. I think that's pretty impossible to argue otherwise.

Whether Apple uses this "added functionality" as a reason to upgrade to Leopard remains to be seen. But I can't see this being the case at all. Having an iPod's features based on the operating system installed? That would be balls-y even for Apple to do. It would be a Marketing, Support, Customer Relations nightmare. "You mean I have to buy a $130 OS to add calendar events to my touch that I paid $400 for???" I can't see this being the case.

As a software engineer who doesn't work for Apple, the explanation is plausible that it was a bug. The iPod touch and iPhone are similar but are not exact. It's quite easy to believe that it was intended for that feature to be in the touch from the beginning. But then late in the process, a bug was detected that would cause the schedule to slip by more than upper management was willing. As a compromise, the button was simply taken out (probably a five minute fix) to avoid showing the bug and to avoid slipping schedule. Once fixed, the button would just be re-exposed and released in a subsequent update.
 
So here's my cockeyed theory about the calendar release (or lack thereof):
...
I think that they're waiting until the iPod Touch has been hacked to release this "can't live without" feature, and in the process they'll break your hacks and fortify the OS against similar hacks.

Ha! :D I had the exact same conspiracy theory when I initially read the article. For some reason Apple will want users to update their iPod Touch software (maybe to close bugs, maybe to offer new revene generation application, whatever), so they hold back certain "must have" features in order to entice people later on.
 
Ha! :D I had the exact same conspiracy theory when I initially read the article. For some reason Apple will want users to update their iPod Touch software (maybe to close bugs, maybe to offer new revene generation application, whatever), so they hold back certain "must have" features in order to entice people later on.

Yea, they may add Calendar editing but if you want Notes, Mail, Weather, and others, prepare to spend some iTunes $$$...
 
People who are doubting the veracity of this are cynical dolts. I've e-mailed Steve before and gotten a reply -- not from Steve directly, but from an executive who even subsequently took the time to talk to me on the phone about the issue. I don't see why it's so impossible to think that (gasp!) Jobs e-mails people too.

As one of the dolts, I don't think it's at all impossible for Steve to write E-mails to mere mortals like us. And I am beginning to believe the rumors. However, the web is full of hoaxes and false rumors, so there are some of us who have learned to be skeptical about rumors. Just because Steve writes to some of us, that doesn't automatically imply that whenever someone claims they received an E-mail from they automatically tell the truth. Not to insult the original poster of this board, who should be rightfully excited to get an E-mail from Steve, it's just that the web, with all of its anonymity, is full of people who make stuff up, for whatever reason.
 
When you add photos to your touch by checking which albums you want to include in itunes it resizes all the photos before putting them on your ipod. They are resized to the ipod's screen res 480x320, therefore if you pinch zoom in you aren't zooming in at high quality, just a 480x320 image blown up and interpolated. There is no way to change this right now. While the touch is very good at blowing images up past 100% it still doesn't substitute for having higher res photos on the touch.

CRIKEY.

This may be the last straw for me. Might just go with the Archos 605 after all. I love the BRIGHTER screen on the touch, but its, well, possible screen issues, non editable calender, no notes, now I find out no high res photos....what else?!?!

Not flaming here...but venting I guess. I love the design and screen of the touch which blows the dull-ness of Archos away. I'm just disappointed that now there's another "issue" (at least for me it is), because I thought you could really zoom in but with lower res versions of pics it's not really doing that.

Bummer.
 
I have had 3 personal replies from Steve, and they are from him, as some have been followed up by calls from senior staff who he has asked to call.

Ian
 
inability to put games in to a "OS" SJ himself proudly taunted as a "OSX", is that another ignorant excuse from SJ? or is he admitting his software developing team are just purely BAD?

The iPhone and iPod Touch DO run a version of OS X. Games ARE coming to both of the devices and are currently being developed. Regular 5.5G iPods that played the Apple and EA games run on an entirely different system. That's like asking a PC to run your Mac games. They're completely different. One is OS X and one is not. Just because the iPhone and Touch can't run iPod 5.5G games does not mean that they aren't using OS X. Your logic is seriously flawed.
 
I hope this is true x2... I never use the calendar other than putting dates in on the spot (on my phone, at least)
 
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