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Apple Charges Customer 122 Times for Lion

theelysium said:
You should all get a small credit card with a limit of $500 no overdraft on it that you use online. That way if an accident happens it only effect a small credit card and not your bank account.
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I'm considering doing something similar: having a credit card and a debit card, and normally will have little or no money in the debit card account. Any time I want to make an online purchase, I transfer money from the credit card to the debit card (easy with online banking), and then buy with the debit card.

Even if I'm defrauded, there's no money in the debit card to take. And I still have easy access to credit, via the credit card. (I'll leave it to others to point out any flaws in this plan. :) )
 
Not as drastic as this but I was charged about 7 times the other day for a $1.99 app. Don't know what's going on, the charges have been reversed and they are still pending in my bank account. Very inconvenient.
 
ThunderSkunk said:
Hhahaha

I'll bet it's paypal. About a month ago, I sent someone a $10 refund for a $40 purchase. ...well, it sent them $10 seventeen times. Paypal blamed my bank! ...but then sorted it out to be their own fault later. (how would it have been my bank!?)

Having used ebay & paypal since day 1, is it me or have both gone steadily downhill?
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paypal is terrible... yuk
 
This sucks, but unfortunately it is the possible cost of doing business with faceless mega-corps. With all their transactions, a few are going to go awry.

I have no doubt that Apple will help you out, it might take a bit. If nothing else, you could possibly get them in a claims court for damages and any resulting fees from the mortgage situation.

Another reason I am reluctant to pay for an OS download I would rather walk into a store and buy on a disc.
 
A lesson to be learned

Yes, never setup any Auto-Pay to your Checking/Savings account. Use a Credit Card instead; get one that would give you rebate points or cash back.

Who's to blame: Apple or PayPal? I haven't heard of anyone else having this problem, and I'm sure the App Store processes thousands of transactions each day, and I have made several purchases too, without any problems.

I would blame PayPal. I don't like them; had a bad experience with them years ago, and decided to never use them again.
 
irun5k said:
Do you have any idea how little 4K is in the real world? Wonder why so many people are in trouble when they're out of work for a month?

Consider the $30 for Leopard plus the daily Starbucks + Netflix + Cable + iPhone service + electric + water/sewage + mortgage + property taxes + home insurance + car payment + car insurance + gasoline + groceries, etc. etc. If you've got 4K in the bank and you think you're sitting pretty you're sadly mistaken. Nevermind if you have kids, get sick, need a new roof, etc. $30 here and $30 there, over the course of a year, can do more damage than some large purchases.

How does a person decrease his chances of being in the soup line in a month if they lose their job? If you have no income, you have to spend less.

And anyway, the victim in this case is the one who brought up his mortgage. His mortgage has absolutely nothing to do with some technical glitch at Paypal/Apple/etc. He opened the door for personal scrutiny.
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Thanks for your lessons on life in the real world. Not sure how we ever survived before your posts?
 
Apple stock should be going up on the news that they've 122 times'ed their revenue on Lion.
 
I got charged 10,000 for a dock





Dear simon allen,

Thank you for contacting the Apple Store.

The following item(s) from your web order number W********,
have been successfully cancelled.



Number Product Description Quantity Price
MC597ZM/A IPHONE 4 BUMPERS BLACK-ZML 1 21.28


MC596ZM/A IPHONE 4 DOCK-ZML 1 10,000.00


Total: £ 10,021.28
Shipping Cost:
VAT @17.50%: £ 1,753.72
Order Total: £ 11,775.00
 
I simply don't understand why people store their own money on Paypal in this day and age, given all of the scare stories out there.

Internet. Use a credit card if it is in any way an option for you. Just pay it off at the end of the month (set up automatic payment of the minimum amount at the very least).

Paypal is just a bad idea all around - frozen funds, never getting refunded. They're the biggest bunch of cowboys around but because they only screw normal people around nobody with the power to regulate cares.
 
Anyone who uses PayPal deserves everything the get. If I had this problem with my credit card I would have had the transactions reversed after a 5 minute phone call (as per previous experience).
 
we need a serious competitor to paypal right about now, that's the only way they'll notice that their service is unacceptable.
 
Paypal has awful refund turn around time, and awful security.

I didn't log in to my paypal account for about a year, and suddenly there's $500 balance. So I checked, turns out someone used my paypal account to buy a cellphone on ebay. And somehow they realized it's a fraudulent transaction and refunded me the money. I checked the transaction time, it took them almost 2 months to refund the money to my account.

Anyway the whole thing happened without me having any knowledge of it even happened. No email of me sending a payment, no email alerting me about a fraudulent transaction, nothing. So I closed my account immediately.
 
Hattig said:
I simply don't understand why people store their own money on Paypal in this day and age, given all of the scare stories out there.

Internet. Use a credit card if it is in any way an option for you. Just pay it off at the end of the month (set up automatic payment of the minimum amount at the very least).

Paypal is just a bad idea all around - frozen funds, never getting refunded. They're the biggest bunch of cowboys around but because they only screw normal people around nobody with the power to regulate cares.
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I thought that, but he probably had his PP account linked to his bank account, which is very stupid thing to do in itself.
 
For online shopping, the best is to use AMEX for their superior customer service (as noted by several others above), or to use the ShopSafe feature of a BofA Visa. ShopSafe allows you to create disposable numbers with arbitrary credit limits and short-term expiration dates.

If you use PayPal, for heaven's sake, don't link it to your primary checking account. Their merchant dispute process is much slower and there's little protecting your account from being sucked dry. I have my PayPal account linked to a piddly savings account with less than $200 in it. The backup source is one of the ShopSafe disposable numbers.

For the iTunes Store and App Store, I refill using gift cards. This creates the notion of a "budget," rather than seeing a stream of small purchases on a card statement. I am constantly reminded of the remaining balance.
 
Same thing almost happened to me at retail store

i went to retail store at 767 5th avenue to return a new MacBook air and get the 15 inch MacBook pro. When the apple store employee tried to ring me up, random items kept adding to the cart (13 inch mbp x 2 and the 15 inch mbp) this happened 4 times on two different computers. I just had them refund my card because I was worried about identity theft.

Apple lost a big sale because of this.
 
Just checked and I actually haven't been charged at all yet for my purchase of Lion, according to my bank's site. And I don't use PayPal. I bought it the day it was released.

There must have been something up with Apple's payment system when Lion was released. Maybe this guy got charged for everyone who bought at the same time he did, while others didn't get charged?? :confused:

If they haven't charged by the end of the month, I will contact them. They may have billions of dollars more than I do, but I did actually purchase it and should be charged appropriately...I'm sorry to hear about people in the thread who got charged multiple times. There must be something up.
 
I was wondering if anyone else was having this issue...

I've been charged for an in app purchase (TTS for copilot live USA) that I made on Sunday 23 times now.

paypal has refunded my purchase an hour later every time without my prompting, but it's still annoying to see all these charges showing up.

I've emailed apple, but no reply yet.
 
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