Apple Delays iPhone 6 Plus Battery Replacements Until March-April Due to Limited Supply

[apolloa]

You would think for a device that people use pretty much all day everyday that owners would take care of their device or even upgrade more frequently...

Don’t know why people swear by their phone and are using phones that are 3-4+ years old.

Also, if some of you would just set up your old iPhone as new it would run much better.

Really? You have no idea how people use their phones, my brother in law spent £4500 so about $6000 on one TV last year to give you an idea of his money circumstances and tech buying, yet he still uses and loves his 6 Plus... he even dropped it last year and smashed the screen and just elected to get a new replacement 6 Plus through his insurance which I believe is the second one he’s had like that. He thinks it’s pointless changing it and he uses it for everything, he does have a very decent DSLR too, but doesn’t own an iPad.

So yes people do see it pointless as upgrading when what they have does everything for them.

 

[Krayzkat]

It's the iPhone 6s, not the iPhone 6S.

I realise you are trying to be pedantic but you are also stating that the iPhone 6s/S (the iPhone that was released a year after the iPhone 6) is 3 1/2 years old.....

 

[ronno]

All this because they had to have the thinnest god damn phone in history.
Some heads should roll.

Doesn't look like the iPhone 8 is going to be spared in this saga - it has a smaller battery than the 7!

6s: 1715 mAH
7: 1,960mAh
8: 1,821mAh

Meanwhile
Goole Pixel: 2,770mAh
Galaxy S8: 3,000mAh

 

[Puddled]

When are they releasing a patch to allow you to disable the throttle?


Never, is my guess.

 

[turbineseaplane]

This is awfully "interesting" from a commenter over at Ars today... (see image)

 

[puckhead193]

I was going to bring in my old 6+ (now my dad phone) for the replacement next week. Can i get "on line" for a replacement?

 

[Crichton333]

6s: 1715 mAH
7: 1,960mAh
8: 1,821mAh

Meanwhile
Goole Pixel: 2,770mAh
Galaxy S8: 3,000mAh

Note 7 battery was lit, smokes all of them above.

 

[aevan]

New conspiracy: Apple intentionally slowing down iPhone 6+ battery replacements to spur purchases of new iPhone X.

That must be the case, because I tried replacing the batteries in my $20 TV remote and there was no waiting in the store at all!

 

[deferredAnon]

[omit]

 

[rootee]

Question, does the iOS throttle the processor speed when the device is plugged in?

Yes, it does on mi i6, plugging in makes no diff

 

[mi7chy]

All this because they had to have the thinnest god damn phone in history.
Some heads should roll.

Doesn't look like the iPhone 8 is going to be spared in this saga - it has a smaller battery than the 7!

6s: 1715 mAH
7: 1,960mAh
8: 1,821mAh

Meanwhile
Goole Pixel: 2,770mAh
Galaxy S8: 3,000mAh

3,000mAh is considered average. Moto E4 Plus has a 5,000mAh battery at 9.55mm which is about two credit cards thicker than iPhone 8 Plus but still considered relatively thin. It's more important to have longer battery life, fewer charge cycles, more years out of the battery and unthrottled than being overly thin.

https://www.motorola.com/us/products/moto-e-plus-gen-4

For example...

iPhone 8 with 1,821mAh battery that requires charging twice a day will hit 500 charge cycles in 250 days. Explains why recent iPhones run into battery issues around the 1 year mark.

Moto E4 Plus with 5,000mAh that requires charging once every three days will hit 500 charge cycles in 4 years which should be expected of flagship devices and not from a ~$99 device.

 

[bmark]

Without knowing how many phones are impacted (remember, 800M of these devices out there) and the fact a new battery fixes it, there is no conspiracy.

New battery fixes the throttling for how long? French officials are after Apple for fraud over throttle-gate! Bottom line is Apple needs to cease throttling devices to make up for their battery short comings. Affecting the user experience is not benefiting anyone except them when they try and convince everyone to upgrade to an iPhone X.

 

[stepandy]

My understanding is any NON APPLE PART - APPLE WILL NOT SERVICE. I would put in the other Apple battery then go in for service. Seems like you have some time to do that too.

Might be the case in the US, but not in Australia. ACCC, a consumer watchdog, successfully enforced Apple to service the iPhones even if repairs were done by 3rd party or unauthorised repairers using non genue parts.

The ACCC alleges Apple represented to consumers with faulty products that they were not entitled to a free remedy if their Apple device had previously been repaired by third party, “unauthorised repairers”. However, having a component of the Apple device serviced, repaired, or replaced by someone other than Apple cannot, by itself, extinguish the consumer’s right to a remedy for non-compliance with the consumer guarantees.

https://www.accc.gov.au/media-relea...misleading-consumer-guarantee-representations

 

[Baymowe335]

New battery fixes the throttling for how long? French officials are after Apple for fraud over throttle-gate! Bottom line is Apple needs to cease throttling devices to make up for their battery short comings. Affecting the user experience is not benefiting anyone except them when they try and convince everyone to upgrade to an iPhone X.

Do you have insight into how many iPhone 6, 6s, and 7 are not impacted by software power management?

You can’t assume everyone phone has issues because a subset do have issues.

 

[Liquid18]

Anyone know if they'll replace a third-party battery? My iPhone 6 has one but it's not very good. I have the original Apple battery and could put it back - anyone know if I need to do that ??

Third party battery is an instant denial of all kinds of service. However, if the original battery is installed and doesn't have any pry marks with new battery adhesive, you might get away with it.

Source: it shows a non apple battery as Ineligible for service in the leaked inspection guide posted a few months ago.
[doublepost=1515729788][/doublepost]

Yes, it does on mi i6, plugging in makes no diff

Actually, throttling only occurs on battery power during peak usage times(power intensive apps like Facebook, Snapchat, etc), when the battery is consumed or failed (less than 80% charge capacity).

https://support.apple.com/en-us/HT208387
[doublepost=1515730036][/doublepost]

Likely due to the influx of people, justified or not, asking for cheap replacements due to the placebo of thinking their phones are slow.

Went in to get mine checked, the Genius said "over 75% of the batteries being replaced are a waste, everyone just reads the headlines, but doesn't read the articles. If your battery is passing diagnostics, your phone running slowly isn't "throttling", and poor battery life can definitely be caused by the single digit temperatures lately."

 

[rootee]

Third party battery is an instant denial of all kinds of service. However, if the original battery is installed and doesn't have any pry marks with new battery adhesive, you might get away with it.

Source: it shows a non apple battery as Ineligible for service in the leaked inspection guide posted a few months ago.
[doublepost=1515729788][/doublepost]

Actually, throttling only occurs on battery power during peak usage times(power intensive apps like Facebook, Snapchat, etc), when the battery is consumed or failed (less than 80% charge capacity).

https://support.apple.com/en-us/HT208387
[doublepost=1515730036][/doublepost]

Went in to get mine checked, the Genius said "over 75% of the batteries being replaced are a waste, everyone just reads the headlines, but doesn't read the articles. If your battery is passing diagnostics, your phone running slowly isn't "throttling", and poor battery life can definitely be caused by the single digit temperatures lately."

Wrong! My phone has a battery health of >90% (as measured by Apple), and it starts throttling when the battery charge drops <90%.

 

[bmark]

Do you have insight into how many iPhone 6, 6s, and 7 are not impacted by software power management?

You can’t assume everyone phone has issues because a subset do have issues.

Every one of those iPhone models has been throttled by Apple! Software power management is just a farce by Apple to get customers to upgrade to the latest iPhone.

 

[Baymowe335]

Every one of those iPhone models has been throttled by Apple! Software power management is just a farce by Apple to get customers to upgrade to the latest iPhone.

Source?

Pure speculation. Plenty of people run iOS 11.2 on an iPhone 6 or 6s and have perfect benchmarks...because their battery is healthy.

 

[GuruZac]

I may be making the jump to the dark side of the force-Samsung Note or Pixel 3 XL later this year. Apple has lost its mojo and the upper management are a bunch of buffoons.

 

[Liquid18]

Wrong! My phone has a battery health of >90% (as measured by Apple), and it starts throttling when the battery charge drops <90%.

I should have been more clear. Your phone should only be throttled if certain conditions are also met, especially if the battery is failing/consumed (less than 80% of original full charge capacity, and less than 500 charge cycles. But in reality, if your phone is being "throttled", you probably just have a software issue that could be addressed by a restore and set up as new, or other software/firmware fixes, and really isn't a battery.

Everyone acts like their phone is going to explode if they don't get a battery replacement lmao.

 

[rootee]

I should have been more clear. Your phone should only be throttled if certain conditions are also met, especially if the battery is failing/consumed (less than 80% of original full charge capacity, and less than 500 charge cycles. But in reality, if your phone is being "throttled", you probably just have a software issue that could be addressed by a restore and set up as new, or other software/firmware fixes, and really isn't a battery.

Everyone acts like their phone is going to explode if they don't get a battery replacement lmao.

Oh my, given the Geekbench reports, the official Apple statement, and countless user stories, people will continue to believe what they want to believe. Yes, I do have a software issue, it’s called iOS 10.2.1+

 

[Jesse Waugh]

This suggests that iPhone 6 Plus is the worst affected by throttling - I was wondering if that were the case. I’ve been in three times to two different Apple Stores here in Barcelona to have the battery replaced on my 6+ and they’re all out of stock. They ran diagnostics on my phone - battery is in good health due to consistent charging, but at 85% capacity so iOS throttles it. Then they said they’re going to call or email me next week when they've got batteries in stock - we’ll see.

What shady business practice. Apple no more.

 

[Smartass]

All this because they had to have the thinnest god damn phone in history.
Some heads should roll.

Doesn't look like the iPhone 8 is going to be spared in this saga - it has a smaller battery than the 7!

6s: 1715 mAH
7: 1,960mAh
8: 1,821mAh

Meanwhile
Goole Pixel: 2,770mAh
Galaxy S8: 3,000mAh

Some iPhones 7 are already, reportedly, taking a hit when it comes to throttling. That is one yeara after they came out. And since apple is installing more and more crappier components into their phones, i'm sure the 8 will suffer too in a year. And probably even X, which is quite sad, consindering how much it costs.

 

[Phonephreak]

Do you have insight into how many iPhone 6, 6s, and 7 are not impacted by software power management?

You can’t assume everyone phone has issues because a subset do have issues.

Do have any insight on how many are? Clearly it’s a lot as Apple can’t keep replacements in stock. Back order until April.

 

[kazmac]

After all the litigation swirling about now, this sounds like the usual from Apple Park.

I will not be surprised if a suit against Apple about this materializes. If I was in charge of the supply chain, I would have doubled down on older batteries.