I just went in the Apple and they just gave me a brand new phone by switching the sim card...so I walked in with a year old phone walked out with a shinny new phone.
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Apple Launches iSight Camera Replacement Program for iPhone 6 Plus
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I just went in the Apple and they just gave me a brand new phone by switching the sim card...so I walked in with a year old phone walked out with a shinny new phone.
Like they did with the MacBook Pro GFX card failures. After years of denial, respect them for that too did you?
I just got done chatting with them and they are going to send me a new phone in the mail. I'm about a 3 hour drive from the closest apple store and told them I can't be without my phone for the duration of the repair since it has to be mailed, which I can't and I don't have a spare one. It's covered under the Express Service Repair https://support.apple.com/kb/index?...ada&product=iphone&select=ADVANCE_REPLACEMENT
Beautiful thing about Apple is the after-service. Problems will happen when you literally sell tens of millions of devices. But at least there are timely and practical solutions provided. I hope Apple retail never changes this aspect of the Apple experience.
For those of us that have had to persevere through Apple after-service support with our various macbook pro issues in the past will be shaking ours collective heads at your statement. I just hope people still bother to get class action law suits together from time to time to "encourage" Apple to provide these amazingly timely and practical solutions - like they did with radeongate. Except even then it wasnt timely, nor practical.
I still purchase Apple products purely because of the amazing work done by developers, developing for iOS and particularly OSX. Apple's after market support and hardware to me are major negatives, but as of yet, arent enough to outweigh the positives.
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Oh my, you sound like apple has the worst aftermarket support and other companies were support kings, which obviously is far from being truth..
https://www.apple.com/support/iphone6plus-isightcamera/
Anyone has problems with their cameras? My Iphone 6 plus falls into the problematic lot but I am not too sure whether my camera is having any problem. I wonder if the problem is very obvious.
Anyone has problems with their cameras? My Iphone 6 plus falls into the problematic lot but I am not too sure whether my camera is having any problem. I wonder if the problem is very obvious.
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You want them to drop in price but made in America? I don't think you understand how business works.
Wrong. This program specifies that the single component, which is the rear camera, will be replaced. The phone will not be replaced, only the part inside the phone.
That is completely separate from this recall. If your phone is under warranty, it may be eligible for replacement, but if it has been in contact with liquid (the most common cause of this symptom) then no, it isn't eligible for replacement.
It takes more than a serial number to be eligible, it has to also match the symptoms described. if it does, then you should have it repaired. If it doesn't take blurry photos, then it isn't actually eligible for repair.
Only if it produces blurry photos. The serial number alone does not make it eligible.My iPhone 6 Plus is eligible.
It will only be repaired if it actually is defective, the serial number alone does not mean it is eligible.
It will only be eligible if it actually is defective. The serial number alone is not enough to qualify, it must be unable to produce clear photos.
If you have no problems, your phone is not eligible. The serial number alone isn't enough to qualify, it must produce blurry photos.
If it's working fine, it isn't eligible. The serial number alone does not qualify it for replacement, it must actually be defective.
Wrong, the camera must actually be defective to be eligible. Simply having a qualified serial number is not enough, the camera must actually be defective.
Would you please for once actually specify and make it obvious to your readers that the cameras must actually be defective, and the serial number alone is not enough to have your device repaired.
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No, as I said in my earlier post, they give a new iphone 6+ and swap the sim card into a new iPhone 6+. Not repair. At least that's what happened to mine.
There will always be problems with mass-produced products. One faulty batch, and the show is on.
However, I actually believe that the PERCENTAGE of faulty Apple-products is one of the lowest in the industry.
Based on what the photo in the article, it looks like the shutter speed is not adjusting when the camera is engaged. If you've ever had a Sony or a Canon camcorder you'd recognize this effect as the "super-slow" shutter speed to increase the brightness. OIS doesn't work very well with low light, as you need far more stability to get a focused image. This might suggest either the OIS is damaged or the shutter is damaged.
My 6 Plus is effected according to the Apple page. Does that mean I absolutely need to send it to Apple or should I just keep using it and only send it in if I see blurriness?
Funnily enough, I was recently talking to a friend about how disappointed I'd been in my 6+ camera.
It produces photos with something like a smeary, watercolour effect on a high proportion of them. My serial number is eligible.
It produces photos with something like a smeary, watercolour effect on a high proportion of them. My serial number is eligible.
I've had the following iPhones:
- iPhone
- iPhone 3G
- iPhone 3GS
- iPhone 4
- iPhone 5
- iPhone 6
If they were made in America at the current price they may be more reliable, that's what I mean, otherwise they should lower the price, but when they make so much money off it they won't I doubt. It would be nice for the new 6C rumours to be true for instance.
As for the topic, wonder what causes the problem? But as the camera is like a separate module it would be easy to change for a technician, fiddly but not too difficult.
What on earth do you do to your phones? We've got at least 10 phones in our extended family currently, and over the year bought in excess of 30, and none has broken down within the year! I'm still using a 3GS that's going on 6.5 years old and only the battery needed to be changed (year 5) for $20.
