Ok, so i just got off the phone...30 minute phone call mind you. The rep and the "supervisor'' stated that they are not at liberty to give statements. Basically they can be fired if they release a public statement without the proper authority. The rep said he finds things out as soon as we do...sometimes after we do. In conclusion...no free bumper for me, no gift card...no back massage...no free headphones...nada!
FINALLY a post regarding a support call that I can believe 100%.