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Lol I love the people that didn't get lucky like this guy bring in "ethics"

Apple makes more than a billion dollars PROFIT each quarter if they sent me an exta 2k machine you bet your ass id keep it and sell it on ebay.

It's their problem that they made a mistake and made a customer wait longer for his MBP. Hes got every right to keep it and do what he wants with it if Apple didnt realize the mistake.

If I was him I would have kept it sealed for 2 weeks, and if Apple didnt ask for it back its all yours.


Cant believe you caved in to all these jealous idiots crying ethics.

LoL your soooo CHEAP :p
 
i would have kept it and sold it, the law says you can keep anything that is sent to you since it is their problem not yours. apple makes ridiculous profits and they won't miss a $2k mbp. i can't believe you listened to all the people in this thread OP. also anyone who believes in karma should have their head examined.

Exactly which law are you referring to? It was a simple shipping mistake. If Apple didn't go after the OP, then they would have gone after FedEx. And then FedEx would come after the OP. And I'm pretty sure their legal team is going to come out on top. Without even bringing the law into it, it's just being a decent member of society. But at least your honest about your dishonesty. And why do you feel the need to judge people based on their beliefs?
 
i would have kept it and sold it, the law says you can keep anything that is sent to you since it is their problem not yours. apple makes ridiculous profits and they won't miss a $2k mbp. i can't believe you listened to all the people in this thread OP. also anyone who believes in karma should have their head examined.
You don't know a single thing about the law. I suggest that YOU get your head examined before you give another bit of false legal advice.
 
So, I ordered my new MBP on the day they were released (15" i5 with the HD antiglare) and when it got to my city UPS delivered it to the wrong address. I called apple and they said I could either have a refund or a replacement and I ordered the replacement. The next day UPS shows up at my house and delivered the one they had originally delivered to the wrong location. It was unopened so I opened it and have been very happy using it. Today UPS shows up again and delivers another MBP (the replacement one). I checked over my Visa statement and they definitely did not charge me twice. I am currently on hold with Apple, the wait time is 20 mins.

As a punishment for asking stupid questions, read all the Gizmodo threads completely (about four thousand posts), and then ask yourself whether keeping the MBP and not returning it to Apple would constitute theft.

b) you did not commit any crime or do anything wrong. it was THEIR fault. you can't get in trouble for anything

Google for "theft law california" and think about what will happen if they ask for the MBP back (which they eventually will) and it was sold on eBay. That criminal record will cost the OP hundred times more over his lifetime than the MBP is worth.

How is it theft or fraud? His act to request a correct shipment is neither of those, and it's still Apple's action that lead to this.

California Penal Code Section 484: Every person who shall ... fraudulently appropriate property which has been entrusted to him or her ... is guilty of theft. Now you can feel free to argue with me here on MacRumors, but would you like to argue this with Apple if they ask for their MBP back and you sold it?
 
I understand being tempted, I really do...but I think I would end up returning it.
 
What's with all this morally correct b/s? Apple is a gigantic company that earns a shedload of money each day. There is no "good thing" about returning an item to a big company. If you bought it from an old lady, then sure, returning it would be the best decision. But if it were me I'd have put that on ebay by now.
They only problem would be if they (for whatever reason) look up on the situation and see that you've signed for two. But the second you're off the phone to them you no longer exist, so..
 
I would have contacted Apple as well in this matter. They are bound to find out since UPS will track the package down and they will report back to Apple on it. The thread starter did the right thing and got rewarded for his honestly with a $25 voucher... although I do believe that $25 is a too small reward for his honesty and it should have been $50 instead for example. Still, the thread starter did the right thing. :)
 
I would not have took it to a local Apple store. If returning the only option would be to wait for apple to send out a courier to collect it at my convenience!

The problem with returning it to an apple store is the thing will not be on their inventory and more than likely all you are doing is giving one of the staff members a free laptop!
 
I recommend returning it, for ethical reasons and for the fact Apple might come to you and say we want it back, and if you've sold it erm... they take yours or press charges?

EDIT: Actually, it might be a good idea to call Apple and see what they want you to do with it, you might find they say to keep it lol.
 
This has happened to several people over the years, and I don't know if Apple ever finds out.

However, returning it is the right thing to do. You know it, as do I. Also, it's fraud if you keep it, regardless of whether it was Apple's mistake or not. And yes, that's the law in the US.

In fact, it wasn't even Apple's fault in this case. You instigated a second unit to be sent to you because your laptop was delivered to the wrong address (a FedEx mistake, mind you, not Apple) and you couldn't wait a day or two to see if FedEx (or whoever) could sort out the mistake.

I don't like it when big companies rip off their customers, but I don't like the reverse any more.


What's with all this morally correct b/s? Apple is a gigantic company that earns a shedload of money each day. There is no "good thing" about returning an item to a big company. If you bought it from an old lady, then sure, returning it would be the best decision. But if it were me I'd have put that on ebay by now.
They only problem would be if they (for whatever reason) look up on the situation and see that you've signed for two. But the second you're off the phone to them you no longer exist, so..

I probably would have returned it eventually..... but I would have held out for at least $100 gift certificate. Apple can afford it. :rolleyes:

Moral dilemma? Apple is a mega-corporation. $2000 is nothing to them.
What's with all this morally correct b/s? Apple is a gigantic company that earns a shedload of money each day. There is no "good thing" about returning an item to a big company. If you bought it from an old lady, then sure, returning it would be the best decision. But if it were me I'd have put that on ebay by now.
They only problem would be if they (for whatever reason) look up on the situation and see that you've signed for two. But the second you're off the phone to them you no longer exist, so..

I probably would have returned it eventually..... but I would have held out for at least $100 gift certificate. Apple can afford it. :rolleyes:

Moral dilemma? Apple is a mega-corporation. $2000 is nothing to them.

That's silly. That's like saying it's OK to rob rich people because they're rich.
 
Apple will charge UPS for the loss.

UPS will not compensate Apple. They will say they delivered two MBPs to you and they will have proof.

Apple will then know that you possess two MBPs and only paid for one.

What they do after that, who knows, but don't assume no-one knows about this!
 
First off, you did the moral thing. Whether anyone would know or not you did the honest thing.

Return it.

If you didn't know, Apple tracks serial #s down. The moment you bring that 'lost' MBP for service, it will be confiscated and you will be questioned (and most likely look very very guilty).


Apple can't confiscate it, they have no authority to.

My friend bought 3 remote control cars online and they sent him 6 mistakenly. He called the company to tell them and they said it was impossible for them to do that. After 2 hours on the phone he convinced them they did and told him to ship them back. Problem was they refused to pay for shipping or reimburse him.
 
To be clear, the right thing to do is let Apple know that you think there's been a mistake and allow them to decide whether to take the laptop back. After all, its quite clear it is their property and anyone who can tell right from wrong will realise that just because something arrived on your doorstep does not make it yours - legally or morally. Also, no one is telling the TS what to do - he came on here and posted asking for advice and that's what we're doing.

It is absolutely the right thing to do to at least treat people fairly, as you would want them to treat you if it were your property in this situation. And in this case Apple have already been fair to him in immediately shipping a replacement when his was delivered elsewhere.

Its not ego, its called morals.

Thank you jaredm1,

It's great to still see people with moral and standards. So much i could say, but i will refrain. Once again, thank you!
 
What's with all this morally correct b/s? Apple is a gigantic company that earns a shedload of money each day. There is no "good thing" about returning an item to a big company. If you bought it from an old lady, then sure, returning it would be the best decision. But if it were me I'd have put that on ebay by now.
They only problem would be if they (for whatever reason) look up on the situation and see that you've signed for two. But the second you're off the phone to them you no longer exist, so..

Really? Let's forget the ethics discussion and work this one through for a moment. You really don't think Apple would notice that the packages were BOTH ultimately delivered to the same person? You don't think they'd follow up on that?

Otherwise, this is a great scam! Let's all get free stuff by placing orders from Apple, then calling to say the package got misdelivered and you want them to ship another one!

This has happened to me before, by the way, with a small package. The company sent one, it got lost, sent another, both eventually arrived. I informed the company rep ASAP. I was fully prepared to mail it back as long as they were willing to pay the expenses. He told me to keep the duplicate package with his compliments. Clear conscience.

Come to think of it, it's happened a few times. Same story each time.
 
I'm sorry, but did you just tell him that the right thing to do is to return it? And may I gently ask, who are you to say what's "right"? He'll do whatever he wants. Just because in your eyes, it seems right, doesn't mean it is.

You have quite an ego...

Hm. May I gently ask if you believe you're right in suggesting another person is wrong in his opinion of what is right?
 
If everyone took advantage of Apple's superb customer service like this, there wouldn't be any customer service. I do hope you didn't congratulate your friend on his ill-earned $100.



a) 2k to Apple is not 2k to Steve Jobs. I guarantee that losing an extra machine doesn't come out of Steve's paycheck, but it must come out of somewhere, so most likely someone who doesn't have as much money as Steve.

b) You can very easily do something wrong without committing a crime. If I see someone cross the road and get hit by a car, and then I walk away rather than calling for help, it may not be my fault, but I'm most certainly doing something wrong. Doing the right thing here has nothing to do with committing a crime or not.

Stop being such a self-righteous nub. Don't pretend to be an absolute moral authority. There's clearly a difference of opinion - it just takes some maturity to admit you don't have all the answers and acknowledge it as just that - a difference in opinion.

Second, customer service would never disappear just because some people take advantage of the system. Prices going up? Maybe. Stricter CS policies? Perhaps. Doing away with customer service in general? No chance.

Further, in your car example... should the responsibility fall on, oh, I dunno, THE DRIVER?

Yet, my opinions are not the infallible word of the almighty - just an opinion, which you are free to disagree with.
 
1.st. you didn't ask and I wouldn't waste my time to call them to try to return it.
2.nd. I would return one for refund and wait, if apple didn't ask for it back, you just got yourself free laptop.
3.rd. If apple would have charged you by accident for 2 laoptops and ship you one, you think they would refund you for one if you didn't ask?, good luck.

Selling it is another story, but I would keep it if they didn't ask.
 
Return it, it's the right thing to do. This isn't a case of them screwing you and you screwing them back, it's a simple error, and they did their best to make good by sending you a second unit right away to replace the "lost" one - don't teach them that this is a bad policy and wreck customer service for the rest of us by taking the opportunity to rob them.

You will not have to pay shipping costs or anything else to correct their error (and if they asked, that's a different story entirely), and while I'm not sure I agree when folks say there is no free lunch, this is, in any event, not one of those cases.
 
That's silly. That's like saying it's OK to rob rich people because they're rich.


I base my moral compass on Robin Hood; therefore I could give the extra macbook to a needy child with potential and irrecoverably impact their life by giving them the opportunity to have a positive impact on humanity. Yes, it could even save the world. Karma works both ways. :p
 
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