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Apple sent me 2 MBPs

Alonzo84 said:
Actually, that's exactly what karma is.
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damn, that sucks..
so now, i have santa clause watching me to see if i've been bad or good.. determining the amount of presents i'll receive at the end of the year..

god is watching me too.. if he thinks i'm bad then i'll burn in hell for eternity..

i'm not sure who's watching me for the karma thing but if i keep a laptop then he's gonna break my legs because of it.

this life thing is becoming all too scary.
 
True Story involving theft

I was at a Richmond VA Apple store when the first gen nano was out. The store was full so employees were distracted. I personally saw a man stuff 12+ nanos into his jacket (over $3000 worth and for some dumb reason, Apple had them out on open tables) and ran out without an employee's notice. I told a rep, then two reps chased after him and the crook threw some some nanos back at them but got away with most. The reps got back 6 nanos. The manager gave me a 10% off card to which I keep getting rejected with ("You can't use it with your student discount" or "This can't be used on the iPhone"). In retrospect, I should have chased the guy down and picked up "free" nanos. I saved Apple over a $1000 that day and to this day still have my "Thank You, Stupid" card.
 
sixwings said:
Thanks for the replys. Apple told me to bring it in to a local apple store, so I'm going to go do that now.
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that's great. i was wondering what i would do in that situation and i would definitely have done the same thing. :)
 
epictempo said:
I was at a Richmond VA Apple store when the first gen nano was out. The store was full so employees were distracted. I personally saw a man stuff 12+ nanos into his jacket (over $3000 worth and for some dumb reason, Apple had them out on open tables) and ran out without an employee's notice. I told a rep, then two reps chased after him and the crook threw some some nanos back at them but got away with most. The reps got back 6 nanos. The manager gave me a 10% off card to which I keep getting rejected with ("You can't use it with your student discount" or "This can't be used on the iPhone"). In retrospect, I should have chased the guy down and picked up "free" nanos. I saved Apple over a $1000 that day and to this day still have my "Thank You, Stupid" card.
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Good on you for chasing down the thief, but surely you didn't do it thinking about what reward you might get for it later. And surely the lack of a potential reward in the future isn't going to cause you to choose to become complicit in the crime (taking a "free" nano for yourself)?
 
You know it is not yours. You know who it belongs to. Keeping it is stealing, morally and legally.

An Apple store replaced a 3G phone with a new 3GS by mistake. They gave me the wrong bag and I realized this after I left the store.

I did return to the store a few hours later when I opened it and realized their mistake. The store manager thank me for doing this and decided to let me keep the 3GS. He furthermore issued the necessary paperwork for legitimate replacement and applecare.

Without hesitation I would return it to Apple,
 
I wouldn't waste a min. of my time calling and reporting it and then drive to drop it off or wait for mail man to come. If they would call back and ask, that's another story, yes I have it, here you go. I wonder how many laws apple brakes on moral or legal terf. All these poor people working 18hrs shifts to make our toys, and getting paid nothing, I don't hear you talk about that, but wow, apple will loose 2000., laptop :( I really feel sorry for poor apple.
 
mike8717189 said:
I wouldn't waste a min. of my time calling and reporting it and then drive to drop it off or wait for mail man to come. If they would call back and ask, that's another story, yes I have it, here you go.
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That's been my general attitude in the past. I'm busy and don't have time to start correcting some other companies mistake. I'm guessing they will figure it out pretty quickly and just pick it up. If they don't figure out in a week or so I'll call them and tell them know a time they can come pick the up the item. If Apple told me to drive it to their store, they better also tell me how much they plan to pay me for S&H.
 
i wouldn't drive to a store to return it. But, i would call and offer to mail it back if they emailed me a shipping label. The OP did what i would do though. I would joke of the idea of keeping it, but i never would. Apples customer service has been to good to me for me to screw them. (i'm typing on a brand new mbp that was an applecare replacement for a 2007 mbp)
 
epictempo said:
I was at a Richmond VA Apple store when the first gen nano was out. The store was full so employees were distracted. I personally saw a man stuff 12+ nanos into his jacket (over $3000 worth and for some dumb reason, Apple had them out on open tables) and ran out without an employee's notice. I told a rep, then two reps chased after him and the crook threw some some nanos back at them but got away with most. The reps got back 6 nanos. The manager gave me a 10% off card to which I keep getting rejected with ("You can't use it with your student discount" or "This can't be used on the iPhone"). In retrospect, I should have chased the guy down and picked up "free" nanos. I saved Apple over a $1000 that day and to this day still have my "Thank You, Stupid" card.
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And then you'd have nanos that you couldn't sell, register, and may not even be able to sync with iTunes.

Is anyone certain that iTunes can't blacklist or look for certain iPod serial numbers? If I'm not mistaken, the serial numbers are activated at the time of purchase, so it wouldn't be difficult for Apple to figure out which ones were stolen.

If a purchaser registered a stolen iPod that they bought on eBay or wherever, certainly Apple would be in contact with that individual and try to find out who sold them the stolen device.

So, yes, you'd have a bunch of iPods that you couldn't really do much with except use them yourself.

Same for the MacBook Pro, except that MacBook Pros tend to need more service than iPods. You'd never be able to take it to an Apple Store for repairs. (I guess you could just do it yourself with iFixIt... but it still seems as if Apple could track the device down)
 
Keep it. Apple messed up, they're not going to be bothered if they lose 1 MBP. They probably won't even care if you return it.

If it belonged to a person, I would return it. But it was good fortune on your part that Apple messed up, so might as well keep it.

Honestly...if some company gave you 2000$ on accident, a 2000$ they probably won't ever notice, would you really go out of your way to give it back??
 
jaredm1 said:
If Apple's goodwill is not appreciated and reciprocated by their customer base then they'll simply cease to operate like that and it would be a shame.

.
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Pretty much. It's slowly happenign to the store I work at that used to have a really good return policy. They have gotten stricter about it because far too many people were just taking advantage of it. Personally, I'm happy they got stricter, I got sick of doing returns for people who obviously were just abusing the return policy (and not just scammers, people who would use up a product that lasted as long as you'd expect that product to and when it was worn out return it saying they weren't happy).

sixwings said:
Thanks for the replys. Apple told me to bring it in to a local apple store, so I'm going to go do that now.
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*applaud* Good to know at least the OP has ethics (unlike a lot of posters in this thread. A lot of you just seem to confirm my misanthropic tendencies on how sucky people are).

elpmas said:
How is it theft or fraud? His act to request a correct shipment is neither of those, and it's still Apple's action that lead to this.
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He did not pay for it. Shoot, it's not even Apple's mistake (it was UPS's, eveyrone has seemed to forget that and UPS made right the very next day). Apple was providing exceptionally good customer service by sending him another cause of UPS's mistake. And you guys are advocating burning Apple for doing that.

Well, next time you have a company tell you that you didn't meet the return policy (and it's really strict) or that you are **** out of luck (or in this case Apple could have told him he needs to take it up with UPS or wait until the laptop came back before they did anything, meaning he'd have to wait longer for the laptop to get to him), just remember, it's people like you that cause stores to have such cynical policies.

kreidel said:
My friend bought 3 remote control cars online and they sent him 6 mistakenly. He called the company to tell them and they said it was impossible for them to do that. After 2 hours on the phone he convinced them they did and told him to ship them back. Problem was they refused to pay for shipping or reimburse him.
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Honestly, I wouldn't have spent two hours arguing with them. If they were really that insistant that they didn't make the mistake, at this point I'd stop feeling guilty about keeping it. And if they told me I had to pay for their mistake, I'd tell them, no, I am not. YOu want this back, it was your mistake, you come pick it up or pay for the pick up. I'll give it back but I'm not spending my money paying for your mistake. That's ridiculous and an example of horrid customer service.
 
Just my two cents on this.

I know from experience that Apple WOULD discover their mistake eventually.

No, I personally didn't keep any spare laptops. But, I know a department where I work who did. It took them a couple of months, but Apple DID figure out that they accidentally double-shipped an order of laptops, while the people who placed the order kept quiet.

The result was that they did aggressively pursue the matter. They were past the 14-day window, and the laptops were opened and kept, and so payment in full was demanded, and it became an ugly scene. And until it was resolved, no one, in any department from that organization, was allowed to purchase a single item from Apple. They rejected every order. I remember it took a couple weeks where I had some server and desktop orders held up for a good while and some projects delayed all because someone else (not even in the same city) got a little greedy.

Eventually they settled up and all held up orders resumed, but not without some embarrassment while it got worked out. Legal threats, criminal or otherwise, didn't happen, but no doubt it definitely would've gone there if this had dragged out much longer.

Bottom line: there is an auditing process at Apple, and while they may not realize what happened right away, they do eventually catch up with it and would get in touch with the OP to get paid for the extra laptop. They also do keep track of the serial numbers and would probably flag them as missing/stolen/whatever, so even if you keep them at bay, you'd be SOL if you wanted to get any kid of support or repairs.

Better to avoid the mess and just return what isn't yours. Even if you choose not to be ethical, they WILL make it enough of a hassle that it's not worth it.
 
Cricketman said:
Keep it. Apple messed up,
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No, they didn't. UPS did.

they're not going to be bothered if they lose 1 MBP.
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'Course not! They'll just raise the prices for the rest of us to cover shrink costs. Remember that next time you pay $29 for headphones. :D

The fallacy of this argument is that it's fine because it's one person, one laptop. But if the lapse in ethics is okay in that instance, then where do you draw the line?

If it belonged to a person, I would return it. But it was good fortune on your part that Apple messed up, so might as well keep it.
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It's this same line of thinking that thieves use to smash people's car windows in to steal laptops left in the back seat of the car. They just extend it a bit more, and hey, what gives you the right to say your bending of the rules is okay while theirs isn't? I mean hell, it's in plain view, and all you gotta do is smash the window. Obviously if they're that dumb to tempt us by leaving the laptop just sitting there, then clearly they don't deserve to have it and it belongs to me now. It's their fault, and once they claim it on their insurance policy, it won't hurt them at all and the big faceless insurance company won't notice the $2,000 check they had to cut to the poor schmuck who got his laptop stolen. It's good fortune that they carelessly left their... no, my... laptop there for me to just smash n' grab. Right?
 
wiredx said:
just give them a call and say they made a mistake. who knows they might show some appreciation lol (but this shouldn't be the motivating factor)
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if all the people who are saying in essence the exactly same thing would have read the entire first post you would have seen that that the guy/girl was already on hold with apple.
 
pricej636 said:
Just a FYI, this could be considered a felony if you kept it. Theft of anything over $300 in value, if the owner were to press charges, would be considered a felony. Not to mention fraud, and I'm sure Apple couple come up with some other stuff once they found out they were both delivered to your address.
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um 200 hundred not 300 atleast in va. im not sure if thats nation wide
 
sixwings said:
So, I ordered my new MBP on the day they were released (15" i5 with the HD antiglare) and when it got to my city UPS delivered it to the wrong address. I called apple and they said I could either have a refund or a replacement and I ordered the replacement. The next day UPS shows up at my house and delivered the one they had originally delivered to the wrong location. It was unopened so I opened it and have been very happy using it. Today UPS shows up again and delivers another MBP (the replacement one). I checked over my Visa statement and they definitely did not charge me twice. I am currently on hold with Apple, the wait time is 20 mins.

Ethical dilemma. What to do? :eek:
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Sell it to gizmodo for 5 grand.
 
Corruptitudes said:
A) What difference does it make to you or anyone else how much money Steve Jobs has? He worked for his money just like you are supposed to. However, with this statement, I bet your one of Bama's followers and want to spread the wealth of others around.

B) You right. The OP didnt commit a crime. And hasnt done anything wrong yet. However he could face a civil lawsuit if the laptop is not returned. Is that not trouble? Or is it you have so much money you dont consider lawsuits "trouble"?
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Or is it you have so much money you dont consider lawsuits "trouble"?
lol this is what it should have said "or is it you have so much money left from spreading most of it around that you dont consider lawsuits trouble?
 
sixwings said:
Yep you were right. I went in to the apple store with it and they told me that is what I have to do. Still have not received the email from them though about it, and I'm moving tomorrow (although my brother is still living in the house so he will take care of it).

I got a $25 store credit. SPENDING SPREEEEEEE
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Doing the right thing does pay off in the end mate, it may not be a $2000 machine, but why take that risk of being charged for their mistake later on. :)
 
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