iPad Pro Bright spot on iPad Pro 10.5 screen

Discussion in 'iPad' started by marmiteturkey, Apr 14, 2018.

  1. Dented macrumors 6502a

    Joined:
    Oct 16, 2009
    #451
    The 10.5” tear down is interesting - I was expecting to see the A10X directly under this bright spot people are reporting, or perhaps part of the battery that’s swelling, but it’s neither - if it’s any particular component it appears to be the NAND flash memory.

    I wonder if there is any correlation between those having/not having this issue and the amount of memory they have?
     
  2. Donka macrumors 68030

    Donka

    Joined:
    May 3, 2011
    Location:
    Scotland
    #452
    I think it is the WiFi module that is in this vicinity.
     
  3. justfriends macrumors newbie

    Joined:
    Jan 4, 2019
    #453
    I think I read somewhere in another forum that the white spot somehow shows whenever he pushes the home button. Though I can't confirm this since my iPad is currently being held at the service center for repairs for this same reason. :oops:
     
  4. GerAlex73 macrumors member

    Joined:
    Dec 26, 2018
    #454
    Let's see if it affects the new IPP, I hope not and I think it's the Wi-Fi chip that makes the problem, I suspect heat as the cause of the problem.
     
  5. Cursayer macrumors member

    Joined:
    Oct 15, 2011
    #455
    Warranty ended 2 months ago and the white spot just appeared for me. Took it into the Genius Bar and I was told I have to pay $579 to get it fixed (replaced).

    I told them that I shouldn't have to pay because it's a known issue (I showed this thread) I shouldn't have to pay for a defect that's arisen in so many similar iPad Pro 10.5s. Genius wasn't having it and said my warranty expired so I either have to pay or I'm SOL.

    What a joke Apple support has become.
     
  6. Johnny365 macrumors 6502

    Johnny365

    Joined:
    Nov 30, 2015
    #456
    It’s cut and dry, either you have warranty to cover it, or you don’t and have to pay repair fees. Maybe try a different store? They probably put notes on your account though
     
  7. ivanputeraa macrumors newbie

    ivanputeraa

    Joined:
    Dec 6, 2018
    Location:
    Taiwan
    #457
    I experienced the same as yours. Apple QC is going ridiculous right now....
     
  8. Saschafromgermany2 macrumors newbie

    Joined:
    Dec 2, 2018
    Location:
    Germany
    #458
    Guys, make that public. That's not fair from apple like they threat you. You've paid a lot of money for this sick quality.
     
  9. dazz87 macrumors 65816

    Joined:
    Sep 24, 2007
    #459
    Did you put this ipad on a CC? Some CC offer 2nd year warranty. If you did check with your CC
     
  10. New_Mac_Smell macrumors 68000

    New_Mac_Smell

    Joined:
    Oct 17, 2016
    Location:
    Shanghai
    #460
    I just took my 10.5 into Apple with the bright spot issue, thankfully device still has warranty till February.

    Showed them it, Genius got manager, manager replaced on the spot. They claimed it wasn't a known issue however I'm skeptical as I didn't have to do any pleading with them (Wasn't expecting a replacement, would've been happy with a fix). Hoping they do a repair programme for it as there's way too many people with the exact same issue for it to be anything but a defect in the devices.
     
  11. Johnny365 macrumors 6502

    Johnny365

    Joined:
    Nov 30, 2015
    #461
    What would the repair be? Seems to be like all they are doing is swapping them out for a different (new or refurbished) 10.5" device.
     
  12. philwang83 macrumors newbie

    philwang83

    Joined:
    Oct 21, 2016
    #462
    I have a suspicion that it is a known unknown problem. When I took my out-of-warranty device in, the Genius immediately knew that it would need to be replaced when he saw the white spot.
     
  13. tums macrumors member

    Joined:
    Oct 22, 2008
    #463
    I have the same problem too. I thought at first was a pressure point but some of the pictures floating around it is in the exact same spot as everybody else’s. Super annoyed! Clearly a design flaw. Should have gotten the extended warranty.

    I am hesitant to upgrade to the 11 given the “subtle deviations” but I don’t know how much longer can stare at the pressure spot. Distracting.
     
  14. renzopanta, Jan 8, 2019
    Last edited: Jan 9, 2019

    renzopanta macrumors newbie

    Joined:
    Mar 24, 2010
    #464
    After a year today I was reading a book and noticed a small brighter dot at the bottom left corner (while on portrait mode), which led me here.
    I realise that this is in a different location than where most of you reported to have spotted it. Mine does not have one there.

    I am a perfectionist when it comes to electronic products so most imperfections bother me. That is why I got Apple Care. This is indeed a lot smaller than what I saw from pictures posted by others. I am sure most people would not even notice it. It’s generally not noticeable, unless it’s a white/beige background with full light on. It’s a couple of millimetres wide.
    You can see it here: https://ibb.co/f4xzWHC (I also attached the picture on this post).
    - edit - I have just looked at the picture again, and in real life is much more noticeable than shown by the picture.

    That said, now that I know it’s there, I do notice it.
    Given the bright spot above the home button (much larger than mine) seems to be affecting many, I was thinking I’d just keep this and reassess at a later stage (I have 12 more months of Apple Care).
    Any suggestions are welcome.

    Is this something that comes up when apple support run a diagnostic test online (not at the apple store)?
     

    Attached Files:

  15. stalf macrumors newbie

    Joined:
    Oct 11, 2018
    #465
    Writing to remember everyone to post your experiences on http://apple.com/feedback/ so they'll see we're legion (^^)

    Also, I've just submitted the documents starting the extended warranty process for my iPad Pro. The credit card and insurance companies will review them and, hopefully, I'll get the money to replace it.

    Fingers crossed.
     
  16. rmeulen macrumors member

    rmeulen

    Joined:
    Oct 14, 2013
    Location:
    The Netherlands
    #466
    Anyone in NL in Amsterdam tried to get their iPad replaced within the 2 years warranty? What was the result of meeting the Apple Genius?
     
  17. Rafaelpaezc macrumors newbie

    Joined:
    Nov 19, 2015
    #467

    I got mine replaced out of warranty. Mine was bought in the U.S so it had only 1 year. I called Apple support and documented the issue a week before the warranty expired. I live in a country without physical Apple Stores. Since I was visiting Europe I went to the store in Amsterdam. They checked the issue and read Apple’s support notes and replaced my iPad without any questions. The problem started with the replacements, I went through 3 replacements due to dead pixels or dust under the screen. Replacements are refurbished units, the last one was perfect and I kept it. It was made on December of 2018. Hopefully, the bright dot won’t show up anymore.
     
  18. MiguelCT macrumors newbie

    Joined:
    Monday
    Location:
    Spain
    #468
    i bought mine in september 2017 in Spain, just discover one white spot this week (a tiny one really close but almost invisible), maybe it was there since day one?.
    Here in Spain we are suposed to have a 2 years warranty.
    Sending the Ipad this week, let's see what they send back.:oops:
     

    Attached Files:

  19. mackie8 macrumors 6502a

    Joined:
    Nov 6, 2014
    #469
    i found a good deal on ipad pro 10.5 . but this issue is really stopping me from getting that model....
    i hope the new 11inch model will not have this issue... need to save up a bit...
     
  20. yannis.hatzi, Jan 14, 2019 at 11:48 PM
    Last edited: Jan 15, 2019 at 12:09 AM

    yannis.hatzi macrumors newbie

    yannis.hatzi

    Joined:
    Jun 19, 2018
    #470
    Hello everyone!

    I am one of the hundred(s) iPadPro10.5 owners with the same problem. I am on my 3rd(!) replacement device (2nd year covered by European Consumer Law) and I am trying to solve the problem once and for all...which means I am going to claim for a refund. Because the white spots are not a cosmetic issue only, they are affecting the touch responsiveness also (at some point).

    Since it is an obvious production flaw, I don't want to lose any more valuable time dealing with Apple Support...Service departments...emails (back and forth)...factory ressetings...app/files re-installing and replacing devices untill warranty and consumer laws won't cover me anymore.

    I am professional musician and this is not an acceptable procedure for an expensive and "high end" device like this (marked as "Pro"). So I believe a class action against Apple is the only solution.

    Anyone interested?
     
  21. digitalcuriosity macrumors 6502

    Joined:
    Aug 6, 2015
    #471
    I feel this is turning out the same as always with Apple,your out of warranty your out of luck.
     
  22. Johnny365 macrumors 6502

    Johnny365

    Joined:
    Nov 30, 2015
    #472
    So what really causes it? I had a impact mark on my previous iPhone which was caused by blunt force trauma (stabbing a key on the screen really hard) and the bright spot only showed up on dark or black backgrounds/video. This one seems different as it shows up on white or lighter backgrounds.

    Last question -_-;

    --how does the spot look under a black background? Is it invisible?
     
  23. yannis.hatzi macrumors newbie

    yannis.hatzi

    Joined:
    Jun 19, 2018
    #473
    The issue is (most likely) caused by:
    1) the glue that holds the screen of the iPad gets loose and white spots/light bleeding starts to appear and get worse + touch responsiveness gets deteriorated over time.
    2) the usage of led instead of oled panels.

    The bright spots are not caused by user misshandling of the device. It's a hardware/production flaw and they are visible ONLY on white backgrounds.
     

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