Can not receive mail at iCloud email address

Discussion in 'Apple Music, Apple Pay, iCloud, Apple Services' started by Dj64Mk7, Apr 10, 2016.

  1. Dj64Mk7 macrumors 6502a

    Joined:
    Sep 15, 2013
    #1
    Hi! I'm having a pretty big issue where I can't receive any email at all at my @me.com email address. I can't get mail anywhere; not on iCloud.com, not in Mail on Mac, and not in Mail on iOS. I tried turning mail on and off on all my devices, but that didn't solve the problem. I think it's readily apparent why this is a major issue.
     
  2. SgtPepper23 macrumors regular

    Joined:
    Oct 13, 2010
    Location:
    Los Angeles, California
  3. Dj64Mk7 thread starter macrumors 6502a

    Joined:
    Sep 15, 2013
    #3
    I have 50GB of iCloud storage, and I'm only using about 8GB.
     
  4. dlbmacfan macrumors regular

    Joined:
    Jul 20, 2011
    #4
    I'm having the same problem with my iCloud email account. It suddenly stopped receiving email (but can still send it). I started my own thread on the problem, and here's what I said:

    "I have spent the past 2 days on the phone with Apple support (senior technical staff). My problem is that several days ago I stopped being able to receive email at my iCloud email address. I originally had a me.com email address, and received an iCloud alias when Apple switched over to iCloud. I've been using the iCloud address to both send and receive email for years. That all changed several days ago. Without warning, I could no longer receive email at my iCloud address. But I was still able to send email from the iCloud address. I can both send and receive from the me.com email address. I performed no software updates just prior to this happening, and the problem occurs on my iPhone, MacBook Air, and Mac Pro.

    After a number of troubleshooting steps, the senior tech person told me that this was expected behavior. She asked the other senior tech people in the call center and they agreed with her. I think she and the other senior techs are wrong. Why would this problem appear suddenly after years of being able to fully use my iCloud email address? Why can my wife still send and receive email at her iCloud email address? And most importantly, what can I do to fix my problem?

    She is going to forward my problem to the engineers, but she told me that I shouldn't be surprised if they came back with the same answer she did.

    Thanks in advance for your help!"


    Were you able to solve your problem, and if so, how?
     
  5. Dj64Mk7 thread starter macrumors 6502a

    Joined:
    Sep 15, 2013
    #5
    As it turns out, I simply had forwarding turned on to go to my Gmail address. Then, funnily enough, my mail was being forwarded from that Gmail address to my me.com address, so it kept going in a circle and I never got my mail.
     

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