iPhone diagnostic test from Apple support gives new problems?

Discussion in 'iPhone Tips, Help and Troubleshooting' started by bintangsbgj, Mar 30, 2017.

  1. bintangsbgj macrumors newbie

    Joined:
    Mar 29, 2017
    #1
    Recently I've dropped my iPhone 7 and I noticed the bottom right area got warm when in use, so I contacted Apple support via chat and they offered me to take diagnostic test of my phone. Everything seems to work just fine (besides the warmness), but after they took the diagnostic test, it shows that my "bluetooth sensor" is having problems. My initial thought was the speaker got problems (because it sits in the area that got warm). So I tested out my bluetooth several times and it works perfectly fine. They told me to bring to my local service provider (as there are no Apple stores in my country), but I don't want to mess up with my device especially the warranty. Has anyone experienced this? The diagnostic test seems to give new problem to my iPhone....
     
  2. C DM macrumors Westmere

    Joined:
    Oct 17, 2011
    #2
    Sounds like if there are no Apple Stores where you are then the warranty should still apply to some authorized repair shop or retailer, like your service provider perhaps, as Apple suggested.
     
  3. bintangsbgj thread starter macrumors newbie

    Joined:
    Mar 29, 2017
    #3
    My point is, does the diagnostic test given from Apple support online can be a misdiagnosis, if that for some reason my phone is doing just alright? Like for example the test says that my bluetooth sensor has a problem but in fact it works just fine.
     

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