My Macbook Pro reached 106 degrees !

[xhArRiSoNxD]

Forgive me for my post but I have only read around the first 2 pages but I have been having similar issues with my brand new Macbook Pro of 3-4 weeks.

I get around 100 degrees when running Handbrake and watching a video and my fan seems to stay under 2000rpm. Maybe this is something that is wrong with everyone's Macbook Pro...?

I took this just now.

 

[trondah]

Perhaps you could include year and model of your laptop? My guess is you have a 2009 model.

In any case, it sounds like you have the same problem we are talking about. Fans are supposed to start spinning before that.

My 2010 model seems to start the fans at around 75 degrees. That's how it's supposed to work. No matter what Apple or anybody else say about safe operating temperatures, the core CPU temp is not supposed to hit 100C. Apple laptops run hot but not THAT hot!

 

[xhArRiSoNxD]

Perhaps you could include year and model of your laptop? My guess is you have a 2009 model.

In any case, it sounds like you have the same problem we are talking about. Fans are supposed to start spinning before that.

My 2010 model seems to start the fans at around 75 degrees. That's how it's supposed to work. No matter what Apple or anybody else say about safe operating temperatures, the core CPU temp is not supposed to hit 100C. Apple laptops run hot but not THAT hot!

Yes, I bought a Refurbished 2009 13' MBP with a 2.26 GHz Intel Core 2 Duo Processor and 2GB Ram.

So it seems I am in almsot the same boat as the OP, but I don't have any random crashes. I sure hope they don't come in later after normal use. I expected my Mac to last well over 3 years, maybe 5-6 and still be usable. After looking at all these same occurrences I'm not sure anymore.

Edit: Spoke to soon, HandBrake just crashed on me randomly, I just had Chrome open with 3 tabs and no intense flash based websites.

Maybe a restart after 2 days will help.

 

[NStocks]

Yes, I bought a Refurbished 2009 13' MBP with a 2.26 GHz Intel Core 2 Duo Processor and 2GB Ram.

So it seems I am in almsot the same boat as the OP, but I don't have any random crashes. I sure hope they don't come in later after normal use. I expected my Mac to last well over 3 years, maybe 5-6 and still be usable. After looking at all these same occurrences I'm not sure anymore.

Edit: Spoke to soon, HandBrake just crashed on me randomly, I just had Chrome open with 3 tabs and no intense flash based websites.

Maybe a restart after 2 days will help.

Yes, I would restart. Although Macs " Can run all day everyday without restarting " it's still a good choice to restart.

Furthermore, I reinstalled Snow Leopard and all the programs that were graphics intensive and I still had the issues... I should be hearing from the AASP next week about the RAM that may be the cause of the crashes. Still, under the conditions my Mac has being subject to, I'm requesting a replacement. Not settling for a repair anymore !

 

[NStocks]

I've just received a call from Apple (Customer relations Rep. dealing with my case).

He said that he's been in touch with Group 8 today and they told him that over the weekend they ran the software (with my instructions) and they did NOT reproduce the extreme temperatures and that my Mac is fine.

OK:
On Thursday Group 8 contacted me and said THEY DID reproduce the extreme temperatures with the software. (Previous posts explain how group 8 are blaming the software)

They then told me that they will be testing the RAM under stress tests as this could be causing the crashes. (I have hard evidence proving this, Group 8 have seen this also)

So Group 8 has told me that that they did reproduce the high temps, but are still working on the crashing/freeing issues. But they told Apple today that they did not reproduce the high temps or the crashes! They are lying to Apple. End of. They told me 3 or 4 days ago that they have been getting the problems I showed in a video (QT screen capture) and yet they lie about it to Apple.

Obviously I told Apple this, and how Group 8 are being very ignorant in their tests and blaming the software for the issues. I told Apple that Group 8 think the software is corrupt as it's downloaded over the internet ( official website, educational license ), but Apple said " No, it's perfectly fine to download over internet if it's legit. In fact I download over the internet and have no problems, so I'm going to need to ask Group 8 about this ".

Apple are requesting the report of my Mac and are going to get the 2nd level technical to take a look at it and ' go from there'. The Rep at Apple said he will call me again today or tomorrow and he won't leave me until I'm satisfied as I'm not at all satisfied with the results.

 

[NStocks]

Apple has just contacted me again to explain the problem again regarding the error message I receive when opening the CAD file after a system crash. I told him what happened and mentioned that Group 8 have already seen this message as it's displayed on the desktop as an image and video file. Group 8 are calming they did not see this, even though it's on the desktop and they did see it.

Apple said that in their eyes I have a machine what works and is basically in spec. based on what Group 8 are telling them, which is that the machine will only shut down " When it feels it needs to or when it runs too hot". Well yes, it should shut down at that point... Apple said that the temps are ok, as the fans are cooling the CPU down. I said no they are not, there’s a video showing the progress between CPU temp. And fan speed - they do not speed up when the CPU goes from 40C to 106C. However, group 8 say that are reaching 4000rpm at 106C! (A lie and don't fans speed up to 6000rpm under those temps.)

I told the Apple rep. quiet bluntly that Group 8 are taking me for a ride and are wasting my time. They tell me one thing and you another thing. Apple then said that this is not acceptable and he will be calling Group 8 to ask why they are doing this. No doubt they will say that the test were not conclusive at the point they told me, which is fair enough but they are making it sound like it never reached 106C under the software...

The apple Rep. has given me his email ( which is basically a load of letters @apple.com ) and I should email him ASAP if I think of anything Group 8 have told me before he calls me again tomorrow. He said that Group 8 will be continuing their tests until 12 midday tomorrow, and then he will ask for a conclusive answer and get back to me...

So I'm stressing out trying to think what else Group 8 told me that they aren't telling Apple.

 

[johnalan]

On hold with customer relations, they wont give in. They want me to send it in for further inspection... the computer isn't getting better as proved above with the fans... Group 8 are time wasters

EDIT: The Customer relations rep. said the temps don't mean anything to him, so he's ringing me back once he has heard from head of technical ... the place where I have just being for the past 20 minutes.

I can't see this going anywhere other than Group 8's workshop but I'm not giving up!

Apple has just contacted me again to explain the problem again regarding the error message I receive when opening the CAD file after a system crash. I told him what happened and mentioned that Group 8 have already seen this message as it's displayed on the desktop as an image and video file. Group 8 are calming they did not see this, even though it's on the desktop and they did see it.

Apple said that in their eyes I have a machine what works and is basically in spec. based on what Group 8 are telling them, which is that the machine will only shut down " When it feels it needs to or when it runs too hot". Well yes, it should shut down at that point... Apple said that the temps are ok, as the fans are cooling the CPU down. I said no they are not, there’s a video showing the progress between CPU temp. And fan speed - they do not speed up when the CPU goes from 40C to 106C. However, group 8 say that are reaching 4000rpm at 106C! (A lie and don't fans speed up to 6000rpm under those temps.)

I told the Apple rep. quiet bluntly that Group 8 are taking me for a ride and are wasting my time. They tell me one thing and you another thing. Apple then said that this is not acceptable and he will be calling Group 8 to ask why they are doing this. No doubt they will say that the test were not conclusive at the point they told me, which is fair enough but they are making it sound like it never reached 106C under the software...

The apple Rep. has given me his email ( which is basically a load of letters @apple.com ) and I should email him ASAP if I think of anything Group 8 have told me before he calls me again tomorrow. He said that Group 8 will be continuing their tests until 12 midday tomorrow, and then he will ask for a conclusive answer and get back to me...

So I'm stressing out trying to think what else Group 8 told me that they aren't telling Apple.

Hey buddy,

you need to get on to Apple, DEMAND to speak to customer relations... tell them they're breaking consumer law.

DEMAND they sort it out, and if not, I would not hessitate in taking some form of legal action.

 

[NStocks]

Hey buddy,

you need to get on to Apple, DEMAND to speak to customer relations... tell them they're breaking consumer law.

DEMAND they sort it out, and if not, I would not hessitate in taking some form of legal action.

I'm ONLY in contact with Customer Relations, and the morons at Group 8.

Customer Relations are working on my case but Group 8 are liars so it's very hard to get facts right... Its 2 weeks today since they have had it (including one day I got it back, and sent it back again!)

I will have to see what Apple say after 12am tomorrow, which is when Apple are telling Group 8 to 'stop' basically because we are not getting anywhere.

If nothing is done by Friday, I will email sjobs@apple.com and see where that goes. I'm not giving up until I get my i5 17" at least. After all, it's Apple I'm dealing with not Dell, I don't expect to be thrown back and forth between Apple and their AASP and what each believe to be true or not...

 

[johnalan]

I'm ONLY in contact with Customer Relations, and the morons at Group 8.

Customer Relations are working on my case but Group 8 are liars so it's very hard to get facts right... Its 2 weeks today since they have had it (including one day I got it back, and sent it back again!)

I will have to see what Apple say after 12am tomorrow, which is when Apple are telling Group 8 to 'stop' basically because we are not getting anywhere.

If nothing is done by Friday, I will email sjobs@apple.com and see where that goes. I'm not giving up until I get my i5 17" at least. After all, it's Apple I'm dealing with not Dell, I don't expect to be thrown back and forth between Apple and their AASP and what each believe to be true or not...

I feel for you buddy,

I had an issue before with my last MacBook and had to send it to a apple approved repair service and it was a NIGHTMARE...

At the time I told the rep that I was totally unhappy with the ******* service I was receiving , he said that all AASP staff were trained by Apple and audited to be at the same standards as the apple stores etc...

Yeah I bet they go around like the Guiness quality team and inspect every hole that operates a AASP, /s

bottom line if you live in a country without an Apple store nearby you are screwed regarding repairs.

 

[NStocks]

I feel for you buddy,

I had an issue before with my last MacBook and had to send it to a apple approved repair service and it was a NIGHTMARE...

At the time I told the rep that I was totally unhappy with the ******* service I was receiving , he said that all AASP staff were trained by Apple and audited to be at the same standards as the apple stores etc...

Yeah I bet they go around like the Guiness quality team and inspect every hole that operates a AASP, /s

bottom line if you live in a country without an Apple store nearby you are screwed regarding repairs.

exactly. We are dealing with Apples approved service provider, they SHOULD be equal to apples own technicians...

My nearest apple store is over 100 miles away, I don't want to pay for servicing which us why I bought via apple telesales, but I know what you mean.

I'm deeply dissapointed with the service I've recieved, mainly on group 8's part.

 

[Blondie :)]

Before you freak out over the temperature, you may want to look into the actual specifications as described by the manufacturer. My unibody MB processor, as described by intel, can reach temperature upwards of 105 C before reaching failsafe mode. I think the MBP can reach at least that, if not more. Based on my personal experience, you may be experiencing a hardware (except CPU) problems, or software problems. Check the intel website for your processor specs, and then let us know what they say. Thanks

 

[johnalan]

Before you freak out over the temperature, you may want to look into the actual specifications as described by the manufacturer. My unibody MB processor, as described by intel, can reach temperature upwards of 105 C before reaching failsafe mode. I think the MBP can reach at least that, if not more. Based on my personal experience, you may be experiencing a hardware (except CPU) problems, or software problems. Check the intel website for your processor specs, and then let us know what they say. Thanks

whether or not his machine will survive constantly being on the brink of maximum operating temperature is irrelevant.

It's the fact the 99.99% (i.e. the one's that work properly) of MacBook Pros don't hit 107c

AND

their fans spin up WAY before the machine gets this hot.

It is broken.


John

 

[NStocks]

whether or not his machine will survive constantly being on the brink of maximum operating temperature is irrelevant.

It's the fact the 99.99% (i.e. the one's that work properly) of MacBook Pros don't hit 107c

AND

their fans spin up WAY before the machine gets this hot.

It is broken.


John

This.

The heat doesn't explain the random system crashes either. Well, at least not according to Group 8 it doesn't.

 

[ouimetnick]

Will Apple let you send it to them and not group 8?

 

[vant]

I feel sorry for you. Having to deal with the ****** people at 'Group 8' must be hell. I hope they lose their 'authorized' status from this crap.

 

[NStocks]

Will Apple let you send it to them and not group 8?

It's probably too late for this now... Apple said I could travel to an Apple store and have them look at it, but I live too far away and had Uni work to do.

I'm not sure if they even do this or not... where exactly would it be sent, an Apple store

 

[NStocks]

I feel sorry for you. Having to deal with the ****** people at 'Group 8' must be hell. I hope they lose their 'authorized' status from this crap.

It sure is. What's also a pain is telling Apple and Group 8, basically the same things 3 times a week. Apple needed to know again for the 4th time what I was experiencing because Group 8 ' could'nt find a problem ', even though I'm speaking to the same people all the time...

The communication between myself, Apple and Group 8 is OK I guess, but the information that Group 8 are telling me and Apple is completley different which makes it 10x more difficult.

I'm not the kind of demanding, angry and aggresive customer that some people may be, so it's not as if Apple/Group 8 should be getting pissed off at me for this. But Group 8 I feel are blaming me for this whole mess that they created. I have being treated quite badly and compensation is a good idea to regain trust, but I'm not the kind of guy that feels the need to be heavily compensated. A new MBP is in my eyes 'required' or deserved so anything on top of this is just for the time that has been wasted etc. and poor service I have recived from such a high-end company. ( not that Apple have even offered my any compensation or gestures that I hear other people receive )

 

[ReallyBigFeet]

You know my opinion already....I'd be forcing a failure to get it replaced.

But have you got any local media contacts? Apple bashing is hot in the press right now and you've got an interesting story to tell.

 

[johnalan]

You know my opinion already....I'd be forcing a failure to get it replaced.

But have you got any local media contacts? Apple bashing is hot in the press right now and you've got an interesting story to tell.

+1 for this....


leave your 'perfectly working' macbook transcoding video at 107c uncooled for a week and see how it is then

sure it's operating within spec /s

Pretty sure they'll have to admit a problem when it no longer turns on.

Just make sure it doesn't burn your house down.

Regards,
John

 

[NStocks]

+1 for this....


leave your 'perfectly working' macbook transcoding video at 107c uncooled for a week and see how it is then

sure it's operating within spec /s

Pretty sure they'll have to admit a problem when it no longer turns on.

Just make sure it doesn't burn your house down.

Regards,
John

Your forgetting some vital information that Group 8 told me :

" Your house won't burn down if the Mac runs constantlly at 107C, they can withstand this heat. There are other fail safes, you Mac can withstand +10C more... they don't always cut off until 135C "

Yep, straight from a AASP, no joke...

I'm just waiting on Apple to call me again today as this was 'the last day Group 8 can run their tests'.

I'm seriously getting fed up with this now. As soon as Apple call, I will tell them that I've being a very patient and calm customer but my time has being wasted. I need my Mac to do some work on and clearly having it sent off to Group 8 for 2 weeks hasn't solved the problems...

 

[NStocks]

Just got a call from the Group 8 engineering supervisor.

He explained to me that unless the 'strict' stress tests that Apple require them to use fail, the Mac cannot and will not be classed as faulty/unfit for purpose/ out of spec or will not be repaired.

It was a fairly short conversation, we both understood each other completely (a first for Group 8) in that they can't repair my Mac and I don't accept their service. I stressed to him how much I've being messed around with his colleague telling me one thing and Apple another, he didn't comment on this. He did say that I needed to repeat thing to different people to ensure the problems were understood correctly. (Even though there were 3 different types of files on my Mac to show/explain what the problems are.)

He's now going to update Apple on this (the Customer Relations rep. dealing with me) as it is now up to Apple what to do. He only hinted that a logic board could be replaced if Apple say so.

The engineering supervisor also blamed the software to a degree in that the processes required for the program was causing a hardware freeze. He also said that out of courtesy they tested the ArchiCAD program, which Apple don't require to see if it is hardware of software (no conclusive answer given)

So now I'm just waiting for Apple to contact me again.

 

[ReallyBigFeet]

Then MAKE it fail. Not hard to do. +10C more needed? No problem, easy to do.

Seriously, while I do respect your tenacity, there comes a time you have to realize they are pretty much TELLING you what needs to happen to get it replaced, it has to fail their tests. So help them help you!!!!! Nothing passes a failing grade better than failing to turn on. You won't start a house fire...you'll just totally cook the components. It may not happen the first time...you could just get a system shutdown. But keep at it and you will cook the logic board.

Just consider that you MAY not get a brand new Mac. All they may offer you is a new logic board replacement (worst case) or a refurbed Mac of similar specs (best case). I had a couple logic board replacements due to overheating on an older non-Unibody MBP and while its not a cure-all for everything, it sounds like it would fix your current issues.

 

[NStocks]

Then MAKE it fail. Not hard to do. +10C more needed? No problem, easy to do.

Seriously, while I do respect your tenacity, there comes a time you have to realize they are pretty much TELLING you what needs to happen to get it replaced, it has to fail their tests. So help them help you!!!!! Nothing passes a failing grade better than failing to turn on. You won't start a house fire...you'll just totally cook the components. It may not happen the first time...you could just get a system shutdown. But keep at it and you will cook the logic board.

Just consider that you MAY not get a brand new Mac. All they may offer you is a new logic board replacement (worst case) or a refurbed Mac of similar specs (best case).

im now on hold to speak to a different supervisor. Both parties think 106C is ok, there are no hardware failures and its to do with software... aka grahpic and proccer intensive apps make it heat up and crash... not good performance.

 

[NStocks]

The second customer relations guy is calling Group 8 and asking for more info. Group 8 said the logic board is the best option but Apple said that is basically the 'whole of the machine' or the ‘hear of the machine'...

I will get a call tomorrow with their decision. Apple said that they won't go ahead until I'm happy... well I've already told them what I want

An unbelievable stressful process... I told Apple that the service I'm getting is poor etc.etc.etc.

 

[johnalan]

Have you told customer relations in apple that the fans FAIL to spin up any faster than idle no matter how EXTREME the temps of the cpu get??

This is clearly indicative of a broken machine.


+1 for running that piece of **** into the ground.


you must have the patience of a saint, I am personally angry for you at this stage!!