I purchased an IPhone from an Apple store last weekend and I am currently on a O2 Simplicity contract, and this would be ideal for me, but since I have taken the O2 contract from Carphone warehouse, everytime I call O2, they keep pushing me back to CW and CW does not know anything about this new deal. I have been trying to call for the last 3 or 4 days but no luck at all and am going back and forth in circles. All that I have managed is to upgrade my existing simplicity with unlimited 3G for the same price.
does any one have idea on how to get the Iphone simplicity tariff, whom should I call or what number should I call.
help please 🙂
If it's a 30 day (1 month contract) then your safe to call O2, on 2302 from your phone, or 0870 607 2302. DO NOT MENTION where you bought the phone from, it's irrelevant. Don't mention the dirty word: Carphone Warwhouse either. The dummies gets confused if you say anything which does not register in their robotic heads.
Go through all the options on the phone, until you get to retentions (in other words, you are leaving O2). Only retentions will be able to offer you the tariff, no other robot is likely to know about it, or can offer it.
You of course can only do this IF you are on a 30 day contract, any longer than that, you need to wait until your contract is up (final 30 days of the contract).
The tarrif you want is called: iphone 20. Its £20 per month, give or take a few pence because of VAT changes. You get 600 minutes, 1200 texts, any network, anytime. Plus, and including, unlimted wifi and internet (data).
Let us know how you get on.
Tip: phone the robots before 5pm, they seem to get into a pickle if too many people call, so can't handle questions/calls.
