I don't know, I kinda like it. It looks trendier than the bright pink line on Samsung's phone.
If you like your green line, you can keep your green line!
If you like your green line, you can keep your green line!
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Several iPhone X Owners Encountering Green Line on Display Due to Potential Hardware Defect
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Hopefully an easy fix. Recalls are not good for business. But, at least they aren’t exploding.
They aren’t exploding “ YET “
Yes why not? If your car has an issue are you too prissy to not bring your car in for repair or a recall? Suck it up it’s just a phone.
James
Boy, the good news just keeps coming. IT is seeming like they have design problems in addition to parts problems.
"Hardware defect"
So this is Samsung's fault, right?
Actually, if the part they provided has performance issues, well, yes. Just like if the Qualcomm part failed, it would be their fault. As long as Apple is replacing the units, that's all that matters. If this is a long-term OLED issue -- and I fell that it is not -- then this will pass. My MacBook Pro screen (3 months old) developed a line down the center..the lid/display was replaced. No harm....
"Replacing phone with obviously defective screen" is a pretty low bar for customer service.
If your expectations ever go higher than that, prepare to be seriously disappointed by Apple's customer service.
Yes, and when I do take my car in, I let the managers know what an inconvenience it is. And I make them pay for a rental if my car needs to stay. That’s besides the point though. You sound like a pushover that for some reason likes paying for someone else’s mistakes.
A limited but increasing number of iPhone X owners have encountered a green line appearing on the smartphone's display.
At least 25 customers have shared photos of the potential hardware defect across the Apple Support Communities, Twitter, Facebook, Reddit, and the MacRumors forums since the iPhone X launched a week ago. Of course, in a production run of millions of iPhone X units, it is a small percentage of devices affected so far.
"So I was playing with my new phone and all of a sudden, this happened," said one MacRumors forum member with the alias tmiles81. "It's a really bright line going down the entire right side of the phone."
The green line wasn't visible on any of the affected iPhone X units when they were first taken out of the box, but rather developed spontaneously after some period of usage in normal conditions. The devices involved also don't appear to have been dropped or damaged in any way.
"Day one and a bright green line has appeared down the right side of the iPhone X," said Apple Support Communities user benvolio1979.
Many of the user reports claim that restarting or even fully restoring the device doesn't remove the green line, which typically runs vertically along the right or left side of the display, but can show up elsewhere on the screen.
The issue doesn't appear to be limited to specific iPhone X models or locations. We've seen reports from owners of both 64GB and 256GB configurations in Silver or Space Gray in the United States, Canada, Poland, and Australia at a minimum. If you are affected, share a photo in the comments section below.
MacRumors hasn't been able to reproduce the issue. Apple declined to comment in an emailed response from a spokesperson.
Apple has been replacing affected iPhone X units free of charge, according to customers who contacted the company. Apple also appears to be collecting data from the incidents so that its engineers can investigate the matter, as it routinely does with any potential hardware or software issues.
The green line could be an isolated defect with the iPhone X's OLED display. Samsung's Galaxy S7 also uses OLED and suffered from a similar issue last year in which a pink line appeared on some displays. Samsung acknowledged the issue as hardware failure and worked to replace affected devices.
If you experience this problem, we recommend booking a Genius Bar appointment or contacting Apple's support team via phone, email, or online chat. Apple is generally helpful in these situations.
Update: TechCrunch notes that the iPhone X display has a new diamond subpixel pattern and, as such, all green sub-pixels appear in lines. The report speculates that there could be an electrical fault in some of the devices that is causing voltage to flow to all of the green sub-pixels.
Article Link: iPhone X Owners Encountering Green Line on Display Due to Potential Hardware Defect
You are undoubtedly a genius..a God amongst men.
It’s just a phone that Apple will make good on. EVERY company when the push out new electronics will have issues. Apple is not above this. It’s a company like any other. You talk like Apple is god and can never have any issues no matter what the price tag is.
James
Give me a break. Apple is among the best. Ever called Samsung? I sure did, multiple times because I’ve owned Samsung phones since 2009 and have a Samsung appliances. THE biggest joke I’ve ever experienced.
You’re like those people that say Disney has bad customer service because they didn’t give them a refund because the lines were too long.
Sure. My wife bent her iPhone 6 (sat on it while wrestling with the kids). Took it in fully expecting to use one of my AppleCare damage incidents. Even told the Apple Store employee my wife sat on it while playing with the kids.
They replaced it under warranty and I didn’t pay a dime. I’ve never had an issue with getting things dealt with at an Apple Store and often get over-the-top service.
re ; image retention on oled's
from sony's own site no less :
Scenarios that may cause image retention
Generally, due to the characteristics of the materials used for OLED displays to achieve high-definition imaging, the display is susceptible to screen image retention.
The following are examples of images that may cause image retention:
sorry , i use my tv as a mac monitor and for gaming , no way am i risking it with an oled..
https://www.avforums.com/threads/oled-screen-burn-permanent-image-retention.2056624/
probably explains why apple aren't making any laptops , imacs or displays with oled screens eh ???
from sony's own site no less :
Scenarios that may cause image retention
Generally, due to the characteristics of the materials used for OLED displays to achieve high-definition imaging, the display is susceptible to screen image retention.
The following are examples of images that may cause image retention:
- Content with black bars either on the top and bottom and/or the left and right-hand side of the screen (for example, Letterboxed, 4:3 screen)
- Static images such as photos
- Video games that might have static content in some part of the screen
- On-screen menus, program guides, channel logos etc.
- Static content from applications
- On-screen tickers, such as those used for news and headlines
sorry , i use my tv as a mac monitor and for gaming , no way am i risking it with an oled..
https://www.avforums.com/threads/oled-screen-burn-permanent-image-retention.2056624/
probably explains why apple aren't making any laptops , imacs or displays with oled screens eh ???
Ah, yes. Resorting to insults to make a point.
You ever buy anything online? How exactly do you deal with a defective product without even having an option to visit a local store?
Apple is done making quality products.
It's over for them.
It's all about fast junk with limited options and making and sure you have to do everything through iTunes 'cause God forbid you get any sense of freedom like just plugging your phone into your computer and it reading it as a hard drive so you can just grab and slide your music or files over.
How many people are going to excuse the problems with the recent iPhones?
Probably even more than the people who kept coming up with excuses regarding the MacBook Pro.
It's over for them.
It's all about fast junk with limited options and making and sure you have to do everything through iTunes 'cause God forbid you get any sense of freedom like just plugging your phone into your computer and it reading it as a hard drive so you can just grab and slide your music or files over.
How many people are going to excuse the problems with the recent iPhones?
Probably even more than the people who kept coming up with excuses regarding the MacBook Pro.
You return it! Thats not the discussion though. The original topic was someone saying you’re supposed to just be ok with Apples mistakes and “suck it up”.
You're lucky or very charming. My list of unsatisfying customer service experiences with Apple is miles long.
While not as straight forward, it is simple to play mp3 on iPhone without itunes.
https://mashtips.com/play-mp3-on-iphone-ipod/