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Some Users With Older Copies of iLife and iWork Having Difficulties Upgrading to New Versions [Updated]

singhjeet29 said:
So this worked for me:

1. Go to Mac App Store (MAS) > Click on Store > Check for Unfinished Downloads

2. You will have to enter your iCloud ID

3. Once complete, all the iWorks and iLife apps showed that they could be updated instead of bought.
Image

4. But you need to individually click into each application > Click update > enter in your iCloud user/pass and then it will start updating
Image


Hopefully this works for people, it worked for me. Before I did all of this I had restarted my computer, but I doubt that had anything to do with it since when I went back into MAS the iWork and iLife suite still said I had to buy etc.
Click to expand...

This solved it for me.

I was using the iWork DVD.
 
yes!

Anonymous Freak said:
By default, the DVD-installed version of iWork installed into "/Applications/iWork '09"

The App Store doesn't recognize that location. I merely moved my copies of Pages, Numbers, and Keynote to the main /Applications folder, and App Store recognized them and allowed me to update for free.
Click to expand...

:D x100000000000. saved me from some serious potential frustration. thanks!
 
this worked for me!!

This worked for me...

singhjeet29 said:
So this worked for me:

1. Go to Mac App Store (MAS) > Click on Store > Check for Unfinished Downloads

2. You will have to enter your iCloud ID

3. Once complete, all the iWorks and iLife apps showed that they could be updated instead of bought.
Image

4. But you need to individually click into each application > Click update > enter in your iCloud user/pass and then it will start updating
Image


Hopefully this works for people, it worked for me. Before I did all of this I had restarted my computer, but I doubt that had anything to do with it since when I went back into MAS the iWork and iLife suite still said I had to buy etc.
Click to expand...
 
cmventi said:
So what am I supposed to do if I bought Keynote and Pages to do my homework that is due Thursday? Will Apple issue a refund?
Click to expand...

I hope they do too.
I bought Keynote then the system caught up and pages/numbers became free updates.:mad:

I hope they refund my NZ$24 back
 
I can confirm that the upgrade even works on illegitimate versions of iWork 09. Thankyou Apple for legitimising my software. ;) Haters gonna hate.
 
Last edited:
Dambuster43 said:
I purchased iWorks on 2006 for my then new G5 imac power pc. I updated it from a well known site 4 macs...to v9 and since then its been updated as they were made available. Today I had updates for Numbers, Pages, Keynote, but they did not update and remove the old apps...and still there in a folder and usable. The new versions were dropped into the Application folder in Alphabetical order.
Now I need to find a use for them!
Click to expand...

Same here, it retained my old iWork suite, Garageband and iMovie.

Both versions seem to work, I'm tempted to keep a copy of the old iMovie until I get used to the new one, but I assume it's safe to delete the older apps?

The only old app that it did not keep was iPhoto?
 
Sanford1988 said:
Just spoke with someone at Apple and this is what you need to do:

You need to create a new user under settings, standard account type is ok and just call it test. Log out and log into new account. Go to system updates and there they are. Once completed you can delete the test account. Hope this helps
Click to expand...

Pro tip: This works whether or not you previously owned the apps. It treats any new account created on a Mac as a "new" Mac, evidently, and all the Apps are pre-installed. Seems weird that these apps are evidently embedded in the OS and yet the MAS doesn't just make them free to all users. Either way, this worked for me. As soon as I signed in to the new account, it tied the iWork apps to my Apple ID. I now own them. Thanks, Apple!
 
Early 2008 24" iMac

Just upgraded the above to Mavericks without a problem. Downloaded the free upgrades to the 3 iWorks Apps and iPhoto without a hitch. Can't download iMovie because it says my video card won't qualify. :( Anyone else having this problem?

I'm not complaining a 5-½ year old Mac running the latest and greatest OS is pretty cool, not to mention the FREE software upgrades.:)
 
Did the 'create new user account' detailed earlier in the theead to jog the system and not only is iWork now updated and listed under Purchased in the MAS but so is Aperture. Both from DVD installs. Way to go Apple :)
 
WTH, it cost money, a have a macbook pro from 2011 :mad:. Why I can't update it?

Bildschirmfoto%202013-10-23%20um%2009.36.00.png
 
My gpu does not meet the min req for imovie. I cannot install.

----------
jackzig said:
Just upgraded the above to Mavericks without a problem. Downloaded the free upgrades to the 3 iWorks Apps and iPhoto without a hitch. Can't download iMovie because it says my video card won't qualify. :( Anyone else having this problem?

I'm not complaining a 5-½ year old Mac running the latest and greatest OS is pretty cool, not to mention the FREE software upgrades.:)
Click to expand...

Yes I have the iMovie issue as well.
 
If u create a new account, u must go under purchases and re-download it.

MAS shows all updates for me. Updated successfully and did not purchase any of these apps. (Apart from iLife which is from the DVD)

About GarageBand. You must "purchase" the new free version on MAS. It didn't show the update for it.

And also after update, it shows iWork and iLife apps under purchases tab, like i buy it from MAS.
 
Trowaman said:
Same story. I'm not getting the ability to upgrade.

I've created a new Apple ID account, I've created new user accounts, I've moved the Apps out of the iWord 09 folder.

Nothing.
Click to expand...

I think we just need to hang tight until apple patches this whole thing up. I don't even use the iLife suite aside from iPhoto, which I use for photo stream. I can wait.
 
comics addict said:
Do you mean that the updated apps are then associated with your Apple ID throughout the Mac App Store? 'Cause I have iWork and it's not being associated with my account. :(
Click to expand...


Yes, surprisingly. In the past I always had to update iWork through Software update and not through the App Store. But after installing Mavericks, all iLife and iWork programs were in the App Store. I had to enter my password for EACH one, which was odd, but they all updated for free.
 
FlyMoon said:
I hate the new "upgrade" They removed a feature that I use all the time with my spreadsheets! Table Categories (= MS Pivot Table). I know why they did it. because they want to match the Mac and iOS files and they decided to sacrifice the Mac version. What a f$%&# Apple.:mad::mad:
Click to expand...

How about Apple removing hyper links in Pages. I'm writing a book with internal and external links. They are all gone. You can link words to URL's in a very cack-handed way but all my links I have spent days doing have gone. Shafted again by Apple who seems to know better. Oh well, back to the old version.:mad:
 
This is what solves the problem. Needs to get a sticky on the forum.

singhjeet29 said:
So this worked for me:

1. Go to Mac App Store (MAS) > Click on Store > Check for Unfinished Downloads

2. You will have to enter your iCloud ID

3. Once complete, all the iWorks and iLife apps showed that they could be updated instead of bought.
Image

4. But you need to individually click into each application > Click update > enter in your iCloud user/pass and then it will start updating
Image


Hopefully this works for people, it worked for me. Before I did all of this I had restarted my computer, but I doubt that had anything to do with it since when I went back into MAS the iWork and iLife suite still said I had to buy etc.
Click to expand...
 
This worked just fine for me on my iMac and Macbook Air with iWork 09 originally installed from disc. I just upgraded to Mavericks and checked for updates in the MAS, downloaded all updates and no problems at all. I ran into some apparent glitches during Mavericks update and/or apps download, but once it was all complete everything was fine. Before upgrading to Mavericks it did look as though I had to purchase them, just be aware Mavericks is required.
 
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