cshaver101
macrumors member
Is anyone having service issues after activating your new phone?
Carrier Sprint 2018 New iPhone Pre-Order Thread
- Thread starter iFJM
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djkinetic
macrumors 6502
I didn't even get to activate it between the long holds waits down website and my schedule today lol just wasn't meant to be at least I did get the phone on time tho so I'm thankful for that.
simplyterrie
macrumors newbie
Mine is working fine.
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Dang man that is terrible. I hope it get resolved soon and you get a phone soon.
mkemp1
macrumors member
I so preordered my xs max within minutes of pre-orders going live. Sprint Shipped my phone yesterday 9/20 but they shipped it 2nd day air. UPS listed my shipment delivery date as 9/21. My phone arrived last night at the local airport and then departed there at 10 pm last night. I took off half a day of work to be here for my order. it never arrived or moved from "in transit" to "out for delivery". I called UPS and the told me that since it was shipped 2nd day air, it wouldn't be delivered until Monday 9/24. So now I will have to take off Monday to be here for it. So I have a couple of question for those that had their shipped.
Is 2nd day air standard for Sprint? I got my X on release day last year and it was shipped overnight air.
Did Sprint screw up? Should I call them and complain?
When I called UPS they told me the delivery date of 9/21 was a place holder and that they will not deliver on Saturday because Sprint selected 2nd day air.
Is 2nd day air standard for Sprint? I got my X on release day last year and it was shipped overnight air.
Did Sprint screw up? Should I call them and complain?
When I called UPS they told me the delivery date of 9/21 was a place holder and that they will not deliver on Saturday because Sprint selected 2nd day air.
Aibocyrus
macrumors 6502a
Mine activated after I connected to sprint chat for help in activating. While I was waiting for a rep to join the chat, my Xs max just started working.
djkinetic
macrumors 6502
They screwed up it should have been next day air saver at the least
mkemp1
macrumors member
That was my thought too. If they are going to do 2nd day air, they should have shipped on Wednesday so it would be here today. On hold with Customer Service now. I guess I can't complain too much, at least mine hasn't been stolen...yet.
djkinetic
macrumors 6502
I ordered mine Wednesday the 19th and got next day air saver defaulted for 10 bucks.
SoUnfortunate
macrumors member
That’s bs, something similar happened to me except they moved it to our for delivery but no one delivered it. When I called they claim my address was the issue and that someone will contact me tomorrow and try to deliver it tomorrow.
cshaver101
macrumors member
I’m not having a hard time activating it. I got it activated earlier today. My issue is my service is primarily staying in 3G and insanely slow which is not usual for me when I was using my X
mkemp1
macrumors member
Just spoke with CS rep he said it definitely should have shipped next day airsaver. He recommended I call local stores tomorrow and see if I can pick one up there. If so, they will cancel the shipment. If not, I'll have to take Monday off work and wait for the delivery. Sprint owes me two days of PTO.
SoUnfortunate
macrumors member
That’s crazy their website says Saturday delivery is available with 2nd day air
Actually says for major metropolitan areas. Where are you located?
mkemp1
macrumors member
DFW I thought Saturday was an option too but the UPS rep said it's not. Shipper has to pay for Saturday Delivery. I hope she was wrong on that.
djkinetic
macrumors 6502
Ups very rarely ever delivers to me on Saturday most of my Saturday deliveries are FedEx. Ymmv
SoUnfortunate
macrumors member
I hope so too cause then their rep gave me false info
mjbfan79
macrumors member
Thanks
[doublepost=1537592511][/doublepost]Well I was finally able to get home to my phones thx to moms for staying at my place. Hopefully you all that didn’t get your phones today at least get them no later then Monday
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Aibocyrus
macrumors 6502a
That’s definitely strange. Mine worked just fine when I left tonight. I hope you can get it figured out soon. Have you tried resetting the network settings yet?
djkinetic
macrumors 6502
Only reason I ordered one is because my gf series 0 is pretty outdated and she wants my series 3. Otherwise I'd keep my 3 till next yr.
Aibocyrus
macrumors 6502a
Don’t get me wrong. I am excited about it and I now own one lol. I need to compare it to an older model to really see the differences maybe? I love how smooth the animations are on it though!
snowtrooper1966
macrumors 6502
Must agree.
Was not until page 27 last year that folks were finally getting into Sprint site for preorder.
Then an additional 70+ pages as things went wonky for many with a great number of preorders just hanging, having to cancel and start over a day late.
Now here just 24 pages in and have many satisfied customers signing off until next year...
Well done Sprint!
tkmcguire1
macrumors 6502
I had no problems at all I received both my phone and new Apple Watch around 1:30 pm,they both activated immediately.
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I’m so sorry this happened to you,were they left on your porch? You can definitely tell that the tape was ripped off then reapplied. What did order support say?