Why are you returning your X?

[clarencek]

Posted this in another thread, but I gave my X (SG 256GB) almost two weeks to get used to it.
It's a great phone. The OLED screen is amazing and all the gestures were super intuitive and easy to learn.
It's almost like having a plus-sized screen in a non-plus size.

The key word being "almost". Take two articles in Apple News - same text size and look side by size between a X and a Plus... the plus shows more text due to the wider screen. I didn't realize it, but the width actually makes a big difference. So the whole idea of the X showing more content doesn't hold true.
At least in my line of work where I'm reading lots of emails and on the web all the time that was the deal-breaker.

The second - smaller issue - was a lot of my apps were not updated. I know that takes some time, but when the plus first came out - it took 4 - 6 months for a lot of the apps to update. But then you're only a few months away from the next upgrade cycle.

So for now... I returned my X. I'll go with a minor upgrade to a 8+ for the year and wait for the X+.

 

[- rob -]

Returning tomorrow morning to got to the 256 gb version as previously stated.

But I wanted to comment also that face id is really not that much better from a UX standpoint. There are plenty of situations where touchid would work great but Face ID requires some kind of lean in or worst case pin entry.

I think it was a major miss to not have Touch ID under the display and only face id.

That said the phone is also a bit too big compared to the non plus versions but you sort of get used to it.

Also the screen does do weird bleed effects under low light.

All good complaints but I wouldn’t go back to a 7. Amazingly, the 7 actually feels a bit slow compared to the X.

 

[Peanut207]

I’m not. It’s the best iPhone Apple has made..why would I? It’s a pleasure to use and a refreshing change coming from every past iPhone.

 

[macher]

Returned my X today and I’m seriously happy with my 7. I gave it an almost 2 weeks. I love the footprint of the 6/7 because I can do stuff on it 1 handed comfortably and securely.

 

[Natzoo]

That's what I'm doing. Going for the 8 Plus until there is a iPhone X Plus model at an acceptable cost (hopefully).

This is what i was worried about, i ordered the X and ever since the 6+, i have been getting the + variation of the phone. Im not sure if i will like the smaller screen (5.8 including both the bezels and the notch, so basically a 4.96' phone). But apple 14 day return policy is the only reason why i ordered the X, to give it a shot. Based on the comments, might just return it and wait for the X+

 

[Proteinaceous]

The eye fatigue and headaches are real.

This.

I love the X...but I’m apparently one of the lucky ones who are sensitive to the screen/PWM issues that are causing headaches for some folks.

My wife is now using a gently used iPhone X while I am now using her old iPhone 7 and contemplating whether I want to shell out more $$$ for an iPhone 8+.

 

[areyes163]

Have been happy with my 8 plus. I really enjoy this screen size more. Couldn’t get used to the X and Face ID. Not that reliable.

 

[jazz1]

Cancelled my X order. Gave my 7 to my kid. Then resurrected my 6+. I’ll carry that for a few days and see if a 8+ is worth buying. I like the bigger screen size, but the carry size day to day of the larger iPhone seems challenging.

 

[Mxbzz]

Got my X ready for a return tomorrow. Now rocking the 7 and I do miss the added screen estate when browsing the web.

I do however enjoy having TouchID/a bezel at the bottom again. I use Spark as my mail client and it was IMPOSSIBLE to archive my emails from a notification because the home gesture on the X would block the button.

 

[pat500000]

I’m still on the list, huh? Lol

 

[royinla14]

After going back and forth so many days and nights, gave in today and returned the X for an 8 (yes regular 4.7" 8). I was with 6, 6s, 7 and just could not get used to the taller and narrow screen and the heavier feeling. Yes I know it's only 25 grams vs. the 8 but for me it was noticeable. I also realized using the X that while the screen covers the whole phone my eyes really focus on the main area, so did not see an added benefit of the extra screen space. I am a huge fan, and always getting the latest and greatest, yet at this time felt it was not a good fit for me. With the 8 using same A11 and TrueTone I am very pleased.

 

[pika2000]

We do and that is what puzzles me. I don't want to be the only one to take action. If others have no issues then what can I do?

I understand Apple had some problem wirh some locals returning phones with fake or 3rd party parts but why should everyone suffer due to some silly people? It is not fair.

I just don't understand why accessories can't be returned. I believe it has something to do with copy accessories from China. Again everyone suffers due to some silly People.

Apple needs to work something out to be fair to genuine customers.

The volume of abuse must be extremely high in HK then, which is not surprising imo.
Yup, it's not fair, but the idea of returning purchased products is not really common in Asia anyway. Thus it doesn't affect most people. It sucks for sure, but then again, can you blame Apple? Imagine if you are a business, and you have customers demanding refund and give you back fake products. And consider we are talking about China here. Blame it on the government and IP-law enforcement.

As for accessories, the new design of Apple store have samples of most of the accessories (like cases and bands), so it's hard to buy a case by "mistake." And Apple, at least for so far from my experience, is quite lenient in accessory replacements (I had my leather iPad mini case and my Apple in-ear bud replaced when they broke for free).

It would be great if we can enjoy all the niceties and standards from US on consumer rights etc. I'll be waiting for Apple to open up their trade-in program and IUP worldwide.

 

[powerbook911]

I don't know what to do. My X came out of box with a flaw / unpolished area on top bezel above the notch. Not tiny either, 2/3 of an inch long. Therefore, unless you're using it in the dark, any light catches this flaw and draws your attention. I mean, it's right at the top. ha-ha. The bottom would have been better.
Therefore, I might return it, but it will be a hassle with the upgrade program.

And not owning a X isn't really an option because despite my suspicions, it is oh so good after all.

 

[kjparfekt]

Sadly returned my X today. I did notice the less text and Instagram story pictures didn’t translate perfectly (if taken on the X the top and bottom half inch was cut off on Friends that viewed on a Plus iPhone).

Overall I returned it because I didn’t see $1207 of value coming from a completely functioning Jet Black 7 Plus 256gb in flawless condition.

 

[neil74]

There are lots of niggles and many I think will get solved over time. I am overall though very happy and cannot imagine going back to another IP TBH. It feels so nice in the hand (which is a problem as I cannot bear to put a case on it)

My only nagging doubt is the cost, £1150 is a bucketload of cash for a phone

 

[SparklyApple]

Returned mine because Face ID doesn’t work when you hold the X 6” from your face. Seriously. I’m not being awkward, that’s just how close it has to be for me to read anything.

 

[Absrnd]

yesterday after much deliberation, and talking to my wife about it, we took my iPhone X back to the Apple store.

And bought a second one for my wife

 

[jazz1]

So I really really wanted to like it because of the claim that it fits a Plus screen in a vanilla size. I guess technically that's correct, but...

The nail in the coffin however is this:

“At any level of brightness, modulation with a frequency of approximately 60 or 240 Hz is present.”

https://translate.googleusercontent...x.html&usg=ALkJrhgE-BSgBDhYdneV5qZKMZi0Q1SYvg

Also, Face ID sucks.

How bout you guys‽‽‽

Is the X actually clipping part of text on the last line of the display? Is the display actually narrower in comparison to the comparison iPhone?

 

[sallenthornton]

I’m on day 3 and currently very happy with the device. The phone feels good in the hands and unlike the size. If they did come out with a larger size, I would have purchased it, but they didn’t.

 

[Lucifer666]

The plus size next year will get a few converts. I like the X for now.

Returns from 7 and 8 owners isn't partially surprising, considering the costs.

 

[macher]

The plus size next year will get a few converts. I like the X for now.

Returns from 7 and 8 owners isn't partially surprising, considering the costs.

For me it isn’t the cost.

 

[Sean006]

I have had my iPhone X for about a week. I was thinking about returning it and really the only problem I have with it, coming from a 6plus is the size. And I have read the comparisons on this forum whether the screen size is larger or not I'm still not sure. But the phone itself is smaller. I watch Netflix a lot and you tube and such so I liked the larger phone but maybe it's just an illusion thing, who knows. I was thinking about going to the 8 Plus but I also am into the new technology and design so I'm on the fence but time is ticking

Im returning my X also for the same reason....i got so used to holding the plus size that this phone is tiny..i feel like i went backwards...i personally just cant get used to the smaller phone size where as when i went from a 6 to a 6plus it took 2 days and i was used to it. every since then its been plus size for me..only downside is i traded in my 7 plus....should have kept it - tried the X and went back to the 7 plus...but the battery was fried also.
so now ill have to buy something either a new 7 plus or an 8 plus. sure wish i would have tried this thing before the trade in...

 

[George Knighton]

I have only had my iPhone X since 11/14 so I'm still in evaluation mode.

I love it...but I have noticed that my LG V30 will make phone calls in places the iPhone X cannot, and I have noticed that LTE speed tests with the LG V30 are speedier (sometimes *much* speedier) than they are with the iPhone X.

I'm not thinking of returning it yet, but if I do, that will be why.

It's also damned heavy compared to the LG V30.

 

[jtwlbz]

I have both x and 8+. Still not sure which one i will keep. So for down side for x are the oled display with stupid color shifting and wierd aspect ratio for video.

Only thing i dont like 8+ is the sharp home button.

 

[fjd726]

I returned mine coming from a 6s plus. Face ID irritated the hell out of me. Touch ID still better IMO. Also the screen size was a downgrade coming from any plus phone. The X is still a great phone but most apps aren't even optimized for the screen yet. Could take up to 6 months for that to happen. Not worth it to me. Going for the 8 plus until next year.