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iPhone 6(S)/Plus iPhone 6s Plus aluminium chipping
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They'll bring it to the back to one of the technicians, and come back and tell you how none of them have encountered this as a known problem, like they frequently do.
in my experience (from working at an apple store before). usually the first thing they would bring it back for was to ask some of the other people at the genius bar. and then ask a manager to see if they could replace it. well thats what i would do. but not all of them are on the nice side. usually if you're nice to the technician and not trying to seem like you just want it done fast and quick they try to help you out.
To backup what itsray said, I went just by chance into my local Apple store as my 6s plus had a screen problem from day one. I didn't have an appointment so was asked to go back in an hour. When I did, they agreed it was an issue but didn't have time that day to fix it, so I walked out with a replacement instead. No Apple Care, insurance, nothing
Yes, we've established its always case to case depending on the treatment you receive. I'm just reinforcing the fact that the innumerable amount of instances we've seen, almost none of the employees have seemed to be familiar with any consumer issues.
You're right they're not, they looked at me like I was crazy when I mentioned my issues but I'd found the same thing on a few other messages.
But, I was just saying that sometimes they 'can' be capable of good customer service
You are right. I also tried e-mailing Tim Cook (tcook@apple.com) last last week, I know the chance of him replying is too low(or maybe the person in-charge of that e-mail) but it's better to take that chance. I mentioned that a lot of people have the same issue. Congrats to those people who were able to get a replacement.
A few years ago in an interview Tim Cook said he reads hundreds of emails everyday. He probably gets way too many and it would be a slim chance he would answer yours but never know.
http://news.livedoor.com/lite/article_detail/11721644/
Great news guys!! This issue caught an attention of a writer in Japan and is on a news article now! It is a step forward!
Great news guys!! This issue caught an attention of a writer in Japan and is on a news article now! It is a step forward!
Care to give a number to "a lot of people have this problem" when compared to the number of devices sold?
I don't get why the ratio matters. It's happening, and the few hundreds-thousands it happened to shouldn't be SOL just because they drew the short straw. Apple knows how many they produce at one time and they know these kind of things occur. They don't need some of these consumers to feel some type of way just because it isn't widely known. It happened to me around the pentalobe screws and antenna breaks, luckily I had multiple dead pixels and they replaced the device. This seems to be one of the few ways to get it switched out, to find another problem.
This is not a singular incident. I have the same problem with my iPhone SE in pink gold too! I got it 2 days ago and as soon as I took it home I noticed hairline scratches on the top and bottom of the phone. I've been too scared to even take off the back plastic protector.
I think this is really a bad batch of rose gold metal that we got. Anything and everything causes a scratch and I keep my phone in a leather case! Unbelievable!!!
I think this is really a bad batch of rose gold metal that we got. Anything and everything causes a scratch and I keep my phone in a leather case! Unbelievable!!!
When a statement is made of "a lot of xxxxx" I expect it to be measured against the population of xxxxx there are in existence to determine the severity of the issue.
One instance in a population of two is a great deal of trouble. One instance in a population of ten is less so. One instance in a population of a hundred is an anomaly. One instance in a population of a thousand is statistically insignificant. Therefore, without an understanding of scope, one can't arrive at the severity of the issue.
500 incidences in a population of 60 million is statistically insignificant. 5 million in a population of 60 million will get Tim Cook's attention.
Therefore, the number of such incidences does matter.
Unless the exercise is its own goal.
I understand where you're coming from, I just think others should sympathize where some of these people are coming from. I mean it's very disappointing to watch your awesome iPhone you spent good money on quite literally deteriorate.
Understood. I'm more interested in the commonalities of those instances discussed here. Location, how the devices are used, are the devices under any extreme conditions, etc.
Has there been any true investigation on such commonalities or how these phones came to deteriorate or are we gong by anecdotal evidence and assumptions as to root cause?
I'll give you my use case. I live in the mid Atlantic in the US which is not as humid as most of the phones discussed here. However, it does go through weather extremes. I ride horses and spend at of time in creeks, lakes, and rivers. My phone is in a case with a screen protector. There are no scratches or corrosion.
Why is my phone in pristine condition and not suffering from any of the issues listed? What are the use differences? Isn't it more productive to perform analysis rather than to assume one thing or the other?
For the record, I've got a rose gold iPhone 6s Plus since September 25, a work issued gray since Dec 2,, and a rose gold SE. No scratches, corrosion, chips.
Why the difference?
That's what I'm interested in.
Has there been any true investigation on such commonalities or how these phones came to deteriorate or are we gong by anecdotal evidence and assumptions as to root cause?
I'll give you my use case. I live in the mid Atlantic in the US which is not as humid as most of the phones discussed here. However, it does go through weather extremes. I ride horses and spend at of time in creeks, lakes, and rivers. My phone is in a case with a screen protector. There are no scratches or corrosion.
Why is my phone in pristine condition and not suffering from any of the issues listed? What are the use differences? Isn't it more productive to perform analysis rather than to assume one thing or the other?
For the record, I've got a rose gold iPhone 6s Plus since September 25, a work issued gray since Dec 2,, and a rose gold SE. No scratches, corrosion, chips.
Why the difference?
That's what I'm interested in.
Just a quick update. My device was replaced about 1-2 weeks ago. And the problem is returning. Running a check shows that mine is manufactured in April this year. So I Guess even later batches are susceptible to this problem. Been sick recently. Haven't got time to bicker with them. But I think I should.
The underlying mechanism has already been revealed, in detail. It is a problem with the anodization process on the new aluminum substate. There is a poster in this thread who is better educated, and has already explained what is causing it. Here is a link documenting the problem on other products using the same aluminum:
http://www.pfonline.com/articles/pitting-on-7000-series-al-alloy
https://forums.macrumors.com/threads/iphone-6s-plus-aluminium-chipping.1930678/page-17#post-22732967
Post 404 Page 17
The main cause has nothing to do with the environment the phone is in (humidity, etc.) or how you treat the device, although those may contribute to the problem revealing itself sooner rather than later. The problem is STRUCTURAL on a microscopic level.
I have never had this problem on any other iphone or Apple device, and am suffering from it currently. Cracking around the screws. A large chip (was not dropped or scratched) near the earphone jack.
If you do not have the problem, move on and enjoy your phone. There is no need to say this is statistically insignificant to try to affect those who do have the problem in terms of getting replacements or getting Apple to acknowledge a problem. That may not even be an accurate statement without having calculated a p value. While affecting a small percentage of phones to our knowledge (or perhaps even affecting a large percentage, where most people aren't on this forum, and most probably don't scrutinize details), it is a problem and should be fixed.
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Well said. Finally someone who can understand. Thanks for posting that article.
Yes this is also happening to mine too at the bottom near the speakers, heaphone jack and the charging port is chipping in a weird way and i have a case too but somehow it still scratches and chips. When i first saw this i started to freak out because this phone was not even 2 weeks old and you can't say its my fault because when i first got it I didn't even take it out of the plastic because I didn't want the screen to scratch and the second day i got a case and the case nothing can touch the ports if i let it fall or something like that.
I'm quite certain Apple only has one supplier for their aluminium enclosure called catcher or something. But I Guess qc there isn't the greatest especially its China.
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- Yes same issue its the space grey colour chipping off this issue is with many 6s
- I was using proper cover to protect my phone still the color is chipping off
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